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Re: Increased incidents of failed face recognition

Posted: 04 Dec 2017, 15:49
by ubik
jofre wrote:Hello,
Please, report these events from the app with a long tap on the event -> 'Wrong person?'/'Improve detection'
Our teams keep working on improving the algorithms.
Thanks,
We are saying that the camera is missing events associated to face identification (not even recognition). These events are missing from the timeline, so we cannot tap on these events because they do not exist

Re: Increased incidents of failed face recognition

Posted: 19 Dec 2017, 03:34
by effeci
same here. firmware 180 made the camera worse

Re: Increased incidents of failed face recognition

Posted: 07 Feb 2018, 03:53
by effeci
I'm not sure why, but the camera is working much much better lately. It is recognizing faces very quickly and accurately. strange, because it says firmware is still 180 and I haven't moved it or changed lighting.

Re: Increased incidents of failed face recognition

Posted: 08 Feb 2018, 17:47
by effeci
no, the camera is not working better. it simply is not recognizing movement anymore!

Re: Increased incidents of failed face recognition

Posted: 27 Mar 2019, 13:53
by benjamin_netatmo
Dear Netatmo Customer,

You reported a bug and made feedbacks, we are re-opening the Beta-Test program and we are looking for ambassadors to try new products, find out more and check its benefits here!

https://forms.office.com/Pages/Response ... VJVkNRSy4u

The Netatmo Team