Netatmo servers down

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
buseng
Posts: 6
Joined: 12 Jul 2018, 13:04

Re: Netatmo servers down

Post by buseng » 08 Aug 2018, 16:21

tempestatibus wrote:
mattius wrote:The fact that the servers keep going down indicate major problems with Netatmo. The fact that they are not keeping us informed speaks volumes. I think Netatmo's days are over. I can only fear the worst! :roll:
Seriously? The servers have been down for a good hour and you people act like it's the end of the world. They're having technical difficulties. Happens from time to time. What else do you want to hear? Just let them fix it. Jeez.
It's something that happens all too often on a regular basis, very unprofessional for them not to acknowledge the fact or apologise.

mattius
Posts: 5
Joined: 08 Aug 2018, 15:53

Re: Netatmo servers down

Post by mattius » 08 Aug 2018, 16:23

Brieuc_Netatmo wrote:Hi all,
Please apologize for the inconvenience.
We just faced a technical issue between 1:00 pm and 2:00pm, which is now resolved.
Of course we won't stop supporting our products :)
Have a nice day!
No but it would be nice if you could let us know when the servers are going to be offline. It's not too much trouble surely? Today I spent half an hour trying to diagnose the problem :shock:

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: Netatmo servers down

Post by Brieuc_Netatmo » 08 Aug 2018, 16:26

Hello everyone,
Thank you for having reported this issue, we are truly sorry about this.
Our servers are currently down and we're working hard to have the issue fixed as fast as we can.
We would like to apologize for any inconvenience this might cause and wish you a great day.
Kind regards.
Brieuc - Netatmo Team

mattius
Posts: 5
Joined: 08 Aug 2018, 15:53

Re: Netatmo servers down

Post by mattius » 08 Aug 2018, 16:27

tempestatibus wrote:Seriously? The servers have been down for a good hour and you people act like it's the end of the world. They're having technical difficulties. Happens from time to time. What else do you want to hear? Just let them fix it. Jeez.
I want them to post on the Froum or FB letting us know when the servers are down. It's poor practice to keep us in the dark!! :roll:

Gooba
Posts: 4
Joined: 24 Aug 2018, 15:42

Re: Netatmo servers down

Post by Gooba » 24 Aug 2018, 16:50

Good time to remind netatmo to allow local API like allready requested so we are not all depending on their servers or internet.

remember
Posts: 38
Joined: 23 Feb 2018, 15:34
Location: Lisbon
Contact:

Re: Netatmo servers down

Post by remember » 20 Nov 2018, 16:06

Good afternoon,

Any problems with the servers?
In the app the outer module appears as unknown and the api seems to be blocked, although mynetamo is normal.

skuske
Posts: 148
Joined: 13 Dec 2014, 15:11

Re: Netatmo servers down

Post by skuske » 20 Nov 2018, 16:26

Yes, I can confirm that

dashboard_data

is empty for every module in a getstationsdata response. NETATMO WHAT THE HELL ARE YOU DOING THERE?
Download myatmo from the iTunes AppStore at

https://itunes.apple.com/us/app/myatmo/ ... &ls=1&mt=8

Brieuc_Netatmo
Posts: 2936
Joined: 02 Jan 2014, 11:20

Re: Netatmo servers down

Post by Brieuc_Netatmo » 20 Nov 2018, 17:29

skuske wrote:Yes, I can confirm that

dashboard_data

is empty for every module in a getstationsdata response. NETATMO WHAT THE HELL ARE YOU DOING THERE?
Hi,
The bug is now fixed, thanks a lot for your report!
Brieuc - Netatmo Team

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