Down servers?

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
remember
Posts: 38
Joined: 23 Feb 2018, 15:34
Location: Lisbon
Contact:

Down servers?

Post by remember » 08 Aug 2018, 15:13

Good afternoon.

Problems accessing the app and portal mynetamo.
What is up?

greetings

buseng
Posts: 6
Joined: 12 Jul 2018, 13:04

Re: Down servers?

Post by buseng » 08 Aug 2018, 15:24

Same problem here in the UK. I cannot log in & view my data on any of my devices.
Getting an all too common occurrence now!

magnuken
Posts: 43
Joined: 27 Jul 2016, 19:03

Re: Down servers?

Post by magnuken » 08 Aug 2018, 15:29

Same problem here in Finland, Helsingfors.

remember
Posts: 38
Joined: 23 Feb 2018, 15:34
Location: Lisbon
Contact:

Re: Down servers?

Post by remember » 08 Aug 2018, 15:32

I have already seen that I am not the only one, close to an hour without data, without any warning!
They could have warned in the app, like they have done!

Hoodoo
Posts: 165
Joined: 05 Dec 2017, 20:47

Re: Down servers?

Post by Hoodoo » 08 Aug 2018, 15:32

And the same here in Canada for both weather and security...

mattius
Posts: 5
Joined: 08 Aug 2018, 15:53

Re: Down servers?

Post by mattius » 08 Aug 2018, 15:57

Same here in the UK. I would expect Netatmo to report such a problem on this forum/FB Page. Possibly they are not very professional or do not care about their customers?
Last edited by mattius on 08 Aug 2018, 16:10, edited 1 time in total.

IM35461
Posts: 1
Joined: 08 Aug 2018, 15:52

Re: Down servers?

Post by IM35461 » 08 Aug 2018, 15:57

Today I finally got someone in to help install a pole for the wind gauge.

Got to the point of pairing the wind thing with the system only to find the app and website no longer work :(

Can't finish installation without first pairing so I guess I am stuck.

Wind thing has been in its box for months, I should have left it there...

mabadu
Posts: 7
Joined: 04 Jan 2018, 14:16

Re: Down servers?

Post by mabadu » 08 Aug 2018, 15:58

same here from Germany :(

buseng
Posts: 6
Joined: 12 Jul 2018, 13:04

Re: Down servers?

Post by buseng » 08 Aug 2018, 16:03

It came back for a short while in the UK, but has gone down again!
When I use the myatmo app on my phone it says "server error - the netatmo server does not answer!"

netatmoforum
Posts: 1
Joined: 08 Aug 2018, 16:04

Re: Down servers?

Post by netatmoforum » 08 Aug 2018, 16:08

Also, in NY, USA. Down. Failed to connect. Can't authenticate. 504 Gateway Time-out. Can't establish a secure connection. Etc.

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