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Down servers?

Posted: 08 Aug 2018, 15:13
by remember
Good afternoon.

Problems accessing the app and portal mynetamo.
What is up?

greetings

Re: Down servers?

Posted: 08 Aug 2018, 15:24
by buseng
Same problem here in the UK. I cannot log in & view my data on any of my devices.
Getting an all too common occurrence now!

Re: Down servers?

Posted: 08 Aug 2018, 15:29
by magnuken
Same problem here in Finland, Helsingfors.

Re: Down servers?

Posted: 08 Aug 2018, 15:32
by remember
I have already seen that I am not the only one, close to an hour without data, without any warning!
They could have warned in the app, like they have done!

Re: Down servers?

Posted: 08 Aug 2018, 15:32
by Hoodoo
And the same here in Canada for both weather and security...

Re: Down servers?

Posted: 08 Aug 2018, 15:57
by mattius
Same here in the UK. I would expect Netatmo to report such a problem on this forum/FB Page. Possibly they are not very professional or do not care about their customers?

Re: Down servers?

Posted: 08 Aug 2018, 15:57
by IM35461
Today I finally got someone in to help install a pole for the wind gauge.

Got to the point of pairing the wind thing with the system only to find the app and website no longer work :(

Can't finish installation without first pairing so I guess I am stuck.

Wind thing has been in its box for months, I should have left it there...

Re: Down servers?

Posted: 08 Aug 2018, 15:58
by mabadu
same here from Germany :(

Re: Down servers?

Posted: 08 Aug 2018, 16:03
by buseng
It came back for a short while in the UK, but has gone down again!
When I use the myatmo app on my phone it says "server error - the netatmo server does not answer!"

Re: Down servers?

Posted: 08 Aug 2018, 16:08
by netatmoforum
Also, in NY, USA. Down. Failed to connect. Can't authenticate. 504 Gateway Time-out. Can't establish a secure connection. Etc.