Extremely disappointing reliability
Re: Extremely disappointing reliability
Looks like server is OK now.
Re: Extremely disappointing reliability
Do not we deserve explanations this time?
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- Posts: 3089
- Joined: 02 Jan 2014, 11:20
Re: Extremely disappointing reliability
Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Brieuc - Netatmo Team
Re: Extremely disappointing reliability
Hello Brieuc, thank you for the explanations. It is necessary to verify what is happening, because yesterday was the third day followed with problems, almost always at the same time.Brieuc_Netatmo wrote:Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
By the way now, will there be any firmware update?
Re: Extremely disappointing reliability
Sorry to double post, but thought must be given to local independence.
https://forum.netatmo.com/viewtopic.php ... 961#p65222
https://forum.netatmo.com/viewtopic.php ... 961#p65222
Re: Extremely disappointing reliability
You made my daymilan79 wrote:Maybe, they have black friday
On the other hand....if it is going to happen from time to time on regular basis, it will destroy the reason I have bought and invested lot of money into Netatmo system...(Energy and Security)....mainly.
...and we have real winter coming....
1Welcome(512), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v209)
1 Weather Station(v181), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v51)
1Thermostat(v75+relay 2nd generation v222 + 5Valves (v85)
2Presence cameras(320)
1 Weather Station(v181), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v51)
1Thermostat(v75+relay 2nd generation v222 + 5Valves (v85)
2Presence cameras(320)
Re: Extremely disappointing reliability
Hello Brieuc,Brieuc_Netatmo wrote:Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
thanks for the clarification on what happened to your service.
Just a quick question: are you at Netamo planning for a sort of “emergency mode” to allow people to manage your products (mainly Energy ones) even if the servers are not reachable or the user have issues with the internet connection?
Looking forward for your answer.
Thanks for your support,
Massimiliano
Re: Extremely disappointing reliability
Hello Brieuc,
The service keeps going up and down: often I can't access to updated datas from the App Android and neither from the PC (from different networks).
Furthermore the commands manually given (increase/decrease temperature) became more and more slow to be "received" from the Thermostat: at the beginng it was almost immediate, not it takes minutes.
My home network works perfectly since I can easily use some other services from outside (FTP, webcam, etc...).
What's up?!
Thanks for giving the light
Enrico
PS
The "Blakout Friday" should be ended... it should.
The service keeps going up and down: often I can't access to updated datas from the App Android and neither from the PC (from different networks).
Furthermore the commands manually given (increase/decrease temperature) became more and more slow to be "received" from the Thermostat: at the beginng it was almost immediate, not it takes minutes.
My home network works perfectly since I can easily use some other services from outside (FTP, webcam, etc...).
What's up?!
Thanks for giving the light
Enrico
PS
The "Blakout Friday" should be ended... it should.
_______________________
www.architettogirardi.it
www.architettogirardi.it
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- Posts: 161
- Joined: 15 Jun 2017, 13:54
Re: Extremely disappointing reliability
Hello,
Do not hesitate to submit a support request via our help center, as we can solve most of connection issues from remote. We will analyse your request as quickly as possible.
Have a nice day!
Do not hesitate to submit a support request via our help center, as we can solve most of connection issues from remote. We will analyse your request as quickly as possible.
Have a nice day!