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Re: Extremely disappointing reliability

Posted: 22 Nov 2018, 21:51
by milan79
Looks like server is OK now.

Re: Extremely disappointing reliability

Posted: 22 Nov 2018, 23:45
by remember
Do not we deserve explanations this time?

Re: Extremely disappointing reliability

Posted: 23 Nov 2018, 09:03
by Brieuc_Netatmo
Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.

Re: Extremely disappointing reliability

Posted: 23 Nov 2018, 09:41
by remember
Brieuc_Netatmo wrote:Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Hello Brieuc, thank you for the explanations. It is necessary to verify what is happening, because yesterday was the third day followed with problems, almost always at the same time.

By the way now, will there be any firmware update?

Re: Extremely disappointing reliability

Posted: 23 Nov 2018, 11:14
by basil
Sorry to double post, but thought must be given to local independence.
https://forum.netatmo.com/viewtopic.php ... 961#p65222

Re: Extremely disappointing reliability

Posted: 23 Nov 2018, 14:11
by vojta66
:lol:
milan79 wrote:Maybe, they have black friday :D
You made my day :lol: :lol: :lol:

On the other hand....if it is going to happen from time to time on regular basis, it will destroy the reason I have bought and invested lot of money into Netatmo system...(Energy and Security)....mainly.

...and we have real winter coming....

Re: Extremely disappointing reliability

Posted: 24 Nov 2018, 10:54
by massyc
Brieuc_Netatmo wrote:Hello everyone,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Hello Brieuc,
thanks for the clarification on what happened to your service.
Just a quick question: are you at Netamo planning for a sort of “emergency mode” to allow people to manage your products (mainly Energy ones) even if the servers are not reachable or the user have issues with the internet connection?

Looking forward for your answer.

Thanks for your support,
Massimiliano

Re: Extremely disappointing reliability

Posted: 27 Nov 2018, 10:01
by freewing
Hello Brieuc,

The service keeps going up and down: often I can't access to updated datas from the App Android and neither from the PC (from different networks).
Furthermore the commands manually given (increase/decrease temperature) became more and more slow to be "received" from the Thermostat: at the beginng it was almost immediate, not it takes minutes.

My home network works perfectly since I can easily use some other services from outside (FTP, webcam, etc...).
What's up?!

Thanks for giving the light
Enrico


PS
The "Blakout Friday" should be ended... it should.

Re: Extremely disappointing reliability

Posted: 27 Nov 2018, 10:52
by Chiara_Netatmo
Hello,
Do not hesitate to submit a support request via our help center, as we can solve most of connection issues from remote. We will analyse your request as quickly as possible.
Have a nice day!