No longer data & weather station link to my netatmo account

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
Post Reply
GdB
Posts: 8
Joined: 10 Aug 2015, 20:52

No longer data & weather station link to my netatmo account

Post by GdB » 22 Nov 2018, 18:57

Since yesterday afternoon I have no longer data from my 4 weather stations and I no longer see my 4 weather stations link to my netatmo account.

And this is the case so now since 24 hours.

What's going on with Netatmo accounts & servers?

I aslo have netatmo Welcome and these are working perfectly well so no network issue at home.

rjwalker
Posts: 14
Joined: 25 Nov 2017, 10:54

Re: No longer data & weather station link to my netatmo acco

Post by rjwalker » 22 Nov 2018, 21:17

I found the weather station skill for Alexa has stopped working too.

Brieuc_Netatmo
Posts: 2932
Joined: 02 Jan 2014, 11:20

Re: No longer data & weather station link to my netatmo acco

Post by Brieuc_Netatmo » 23 Nov 2018, 09:03

Hi,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.
Brieuc - Netatmo Team

Post Reply

Return to “My Weather Station data”