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No longer data & weather station link to my netatmo account

Posted: 22 Nov 2018, 18:57
by GdB
Since yesterday afternoon I have no longer data from my 4 weather stations and I no longer see my 4 weather stations link to my netatmo account.

And this is the case so now since 24 hours.

What's going on with Netatmo accounts & servers?

I aslo have netatmo Welcome and these are working perfectly well so no network issue at home.

Re: No longer data & weather station link to my netatmo acco

Posted: 22 Nov 2018, 21:17
by rjwalker
I found the weather station skill for Alexa has stopped working too.

Re: No longer data & weather station link to my netatmo acco

Posted: 23 Nov 2018, 09:03
by Brieuc_Netatmo
Hi,
Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience.
Thank you for your understanding.
Have a nice day.