CO2 Data not correct

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digi303
Posts: 12
Joined: 10 Dec 2018, 09:37

CO2 Data not correct

Post by digi303 » 10 Dec 2018, 12:54

Since the server crash on November 22, 2018, my CO2 data is no longer correct. Actually, the modules should calibrate automatically. But there's something wrong with these values.
SZ1.jpg
WZ1.jpg
I then started a manual calibration and put the modules out there - it has gotten a bit better, but still not working
SZ2.jpg

What can I do there?

Chiara_Netatmo
Posts: 94
Joined: 15 Jun 2017, 13:54

Re: CO2 Data not correct

Post by Chiara_Netatmo » 18 Dec 2018, 12:11

Hello,

Please submit a support request via our help center, we will make sure to treat it as quickly as possible.
Have a good day

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