No data refresh

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
whitesnuf
Posts: 14
Joined: 28 Dec 2014, 11:43

No data refresh

Post by whitesnuf » 02 Jan 2019, 13:01

Once again my measurements are not up to date.

My station connects fine to my router, but the measurements are not updated on the servers. Does someone solved this problem?

@Netatmo: The reliability of you service is heading to the wrong direction. There are so many server problems, when do you think to solve them?

Kind regards,
whitesnuf
Last edited by whitesnuf on 03 Jan 2019, 11:01, edited 2 times in total.

remember
Posts: 38
Joined: 23 Feb 2018, 15:34
Location: Lisbon
Contact:

Re: No data refresh

Post by remember » 03 Jan 2019, 10:19

Again?
without updates for more than 40 minutes!

achay
Posts: 3
Joined: 05 Dec 2018, 07:22

Re: No data refresh

Post by achay » 03 Jan 2019, 10:48

remember wrote:Again?
without updates for more than 40 minutes!
Here too. Last update 1 hour ago.

whitesnuf
Posts: 14
Joined: 28 Dec 2014, 11:43

Re: No data refresh

Post by whitesnuf » 03 Jan 2019, 11:03

I have the problem again today. Just restarted my router and designated a fixed ip to netatmo, but there is no update. I see regulary contacts to my router from the base-station.

klei
Posts: 9
Joined: 10 Dec 2018, 13:31

Re: No data refresh

Post by klei » 03 Jan 2019, 11:37

Same problem here - since a few day. Very frustrating :(

Fly13
Posts: 13
Joined: 21 Dec 2018, 00:38

Re: No data refresh

Post by Fly13 » 03 Jan 2019, 14:26

Since the infamous Netatmo Thursday on Dec 22, 2018 all hell broke loose with Netatmo servers.
This is beyond incompetence.
Customers service and reliability are down the drain.
Get serious Netatmo and give your customers credible feedback, explanations and a timetable of when you will be back on track if that's in your plan ...

Chiara_Netatmo
Posts: 116
Joined: 15 Jun 2017, 13:54

Re: No data refresh

Post by Chiara_Netatmo » 04 Jan 2019, 10:35

Hello,
We understand your position and we are sorry for the inconvenience.
Our servers are currently undergoing maintenance, in order to provide a better service. Sometimes, these operations can cause latencies in the applications: we are doing our best to minimise the service disruption.
We sincerely apologize for the trouble caused and we appreciate your patience.
Have a nice day

dynavox
Posts: 3
Joined: 12 Jul 2017, 18:14

Re: No data refresh

Post by dynavox » 07 Jan 2019, 16:57

Hello,

I’m from germany and it seems that didn’t get any data for about 2 Hours now from my station, are there any problems known regarding the your servers ?

Greets
Klaus

gbvalor
Posts: 12
Joined: 02 Oct 2017, 13:26

Re: No data refresh

Post by gbvalor » 07 Jan 2019, 17:07

Same here from Spain. No data update since 2 hours ago :(

Chiara_Netatmo
Posts: 116
Joined: 15 Jun 2017, 13:54

Re: No data refresh

Post by Chiara_Netatmo » 07 Jan 2019, 17:15

Hello,
Your application may not display correctly the data of your Weather Station, however it continues to measure.
We are doing everything we can to solve the situation.
Thank you for your understanding.

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