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No data refresh

Posted: 02 Jan 2019, 13:01
by whitesnuf
Once again my measurements are not up to date.

My station connects fine to my router, but the measurements are not updated on the servers. Does someone solved this problem?

@Netatmo: The reliability of you service is heading to the wrong direction. There are so many server problems, when do you think to solve them?

Kind regards,
whitesnuf

Re: No data refresh

Posted: 03 Jan 2019, 10:19
by remember
Again?
without updates for more than 40 minutes!

Re: No data refresh

Posted: 03 Jan 2019, 10:48
by achay
remember wrote:Again?
without updates for more than 40 minutes!
Here too. Last update 1 hour ago.

Re: No data refresh

Posted: 03 Jan 2019, 11:03
by whitesnuf
I have the problem again today. Just restarted my router and designated a fixed ip to netatmo, but there is no update. I see regulary contacts to my router from the base-station.

Re: No data refresh

Posted: 03 Jan 2019, 11:37
by klei
Same problem here - since a few day. Very frustrating :(

Re: No data refresh

Posted: 03 Jan 2019, 14:26
by Fly13
Since the infamous Netatmo Thursday on Dec 22, 2018 all hell broke loose with Netatmo servers.
This is beyond incompetence.
Customers service and reliability are down the drain.
Get serious Netatmo and give your customers credible feedback, explanations and a timetable of when you will be back on track if that's in your plan ...

Re: No data refresh

Posted: 04 Jan 2019, 10:35
by Chiara_Netatmo
Hello,
We understand your position and we are sorry for the inconvenience.
Our servers are currently undergoing maintenance, in order to provide a better service. Sometimes, these operations can cause latencies in the applications: we are doing our best to minimise the service disruption.
We sincerely apologize for the trouble caused and we appreciate your patience.
Have a nice day

Re: No data refresh

Posted: 07 Jan 2019, 16:57
by dynavox
Hello,

I’m from germany and it seems that didn’t get any data for about 2 Hours now from my station, are there any problems known regarding the your servers ?

Greets
Klaus

Re: No data refresh

Posted: 07 Jan 2019, 17:07
by gbvalor
Same here from Spain. No data update since 2 hours ago :(

Re: No data refresh

Posted: 07 Jan 2019, 17:15
by Chiara_Netatmo
Hello,
Your application may not display correctly the data of your Weather Station, however it continues to measure.
We are doing everything we can to solve the situation.
Thank you for your understanding.