SERVER STATUS

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
Polwar
Posts: 1
Joined: 10 Jan 2019, 14:33

Re: SERVER STATUS

Post by Polwar » 10 Jan 2019, 14:36

The station is not updated for a few hours and on the map I see that other stations are in the same situation. Is there a criticality on the servers?

Chiara_Netatmo
Posts: 96
Joined: 15 Jun 2017, 13:54

Re: SERVER STATUS

Post by Chiara_Netatmo » 10 Jan 2019, 14:42

Hello,
The issue has been completely corrected by our engineering team and the service went back to normal a few hours after the incident, it is now functional and stable.
Please submit a support request via our help center,we will make sure to treat it as quickly as possible.

Have a good day

DougottoNM
Posts: 3
Joined: 09 Jan 2019, 16:52

Re: SERVER STATUS

Post by DougottoNM » 11 Jan 2019, 01:54

Except it's not. I've had my new station for 3 days. I bought it with both the wind and rain gauge. It doesn't work, and support is non-existent. I just pissed about $300.

Chiara_Netatmo
Posts: 96
Joined: 15 Jun 2017, 13:54

Re: SERVER STATUS

Post by Chiara_Netatmo » 11 Jan 2019, 10:29

Hello DougottoNM,

I can see that a support technician has already been in contact with you to collect the necessary information for the troubleshooting, which is ongoing, to determine the fault of your station from remote and provide you with the most adapted solution.
We thank you for your cooperation.

fleproust
Posts: 46
Joined: 11 Aug 2017, 08:50

Re: SERVER STATUS

Post by fleproust » 18 Jan 2019, 07:30

Down again?

Shaunh
Posts: 2
Joined: 21 Jan 2019, 22:45

Re: SERVER STATUS

Post by Shaunh » 21 Jan 2019, 22:50

My Netatmo has been offline for a couple of days (no change to wifi setup). Is this the server down?

remember
Posts: 38
Joined: 23 Feb 2018, 15:34
Location: Lisbon
Contact:

Re: SERVER STATUS

Post by remember » 28 Jan 2019, 13:49

Good Morning,
There is missing data on the 27th, will not they reset the same?

rjwalker
Posts: 14
Joined: 25 Nov 2017, 10:54

Re: SERVER STATUS

Post by rjwalker » 12 Jun 2019, 13:53

Hi, are the servers currently down? I'm unable to access any data from my weather station or thermostat? The webpage loads but states "no data available for this period"

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