New Wind Gauge - lost history

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modp1ayer
Posts: 1
Joined: 16 Apr 2019, 20:50

New Wind Gauge - lost history

Post by modp1ayer » 16 Apr 2019, 21:01

Hi,

after several attempts to repair my wind gauge (apparently destroyed by rain water, however not in warranty) I bought a new one today.

Successfully paired - everytihng went smooth - unfortunately, I recognized, that I completely lost my "wind" history.

Honestly, it is not such a big issue for me, I am just curious, if I lose the history when I replace the rain gauge, or external temperature sensor. That woud be really painful.

Thanks

Chiara_Netatmo
Posts: 141
Joined: 15 Jun 2017, 13:54

Re: New Wind Gauge - lost history

Post by Chiara_Netatmo » 02 May 2019, 13:58

Hello,

It is possible to retrieve the data history of the old module: please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will make sure to treat it as quickly as possible.

Have a good day

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