Suddenly all my data from all modules were deleted for about one and half a year!!!
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- Posts: 10
- Joined: 03 Feb 2017, 13:08
Suddenly all my data from all modules were deleted for about one and half a year!!!
Hi, suddenly I realized that all my data from indoor and outdoor module and rain gauge was deleted for about 1,5 year. I didn’t delete any data on my own! Is there any backup on server or what can I do? Netatmo delete my data!!! Can I ask some official help from Netatmo? Where? Thank you!
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- Posts: 161
- Joined: 15 Jun 2017, 13:54
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Hello,
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.
Thank you for your cooperation!
Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.
Thank you for your cooperation!
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
I have a similar problem. I only have data beginning from the August 21st (indoor/outdoor/rain/wind). Before that all data are deleted (several years). On August 22nd I did maintenance on the rain gauge and wind gauge and dring the maintenance I erased the data from this period from the rain gauge and wind gauge, but I'm sure I didn't erase any other data. At the weekend I sent a message to Netatmo. I hope Netatmo can help me.
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- Posts: 10
- Joined: 03 Feb 2017, 13:08
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Hey, this is same situation. I did maintenance (delete 2 hours from outoor module) and suddenly all data from all sensors disappear. I will write to Netatmo. If you will have some additional information, please write it here.baxl wrote: ↑02 Sep 2019, 11:17 I have a similar problem. I only have data beginning from the August 21st (indoor/outdoor/rain/wind). Before that all data are deleted (several years). On August 22nd I did maintenance on the rain gauge and wind gauge and dring the maintenance I erased the data from this period from the rain gauge and wind gauge, but I'm sure I didn't erase any other data. At the weekend I sent a message to Netatmo. I hope Netatmo can help me.
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Please you toonotebooker wrote: ↑02 Sep 2019, 12:02Hey, this is same situation. I did maintenance (delete 2 hours from outoor module) and suddenly all data from all sensors disappear. I will write to Netatmo. If you will have some additional information, please write it here.baxl wrote: ↑02 Sep 2019, 11:17 I have a similar problem. I only have data beginning from the August 21st (indoor/outdoor/rain/wind). Before that all data are deleted (several years). On August 22nd I did maintenance on the rain gauge and wind gauge and dring the maintenance I erased the data from this period from the rain gauge and wind gauge, but I'm sure I didn't erase any other data. At the weekend I sent a message to Netatmo. I hope Netatmo can help me.
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
I have my weather data back. Thanks! Unfortunately the dates between August 8th and August 21st cannot be restored.
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- Posts: 10
- Joined: 03 Feb 2017, 13:08
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
That’s great. Did you get any official information from Netatmo? I wrote them twice, but they wrote that they are still working on it. My data still didn’t get back.
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- Posts: 161
- Joined: 15 Jun 2017, 13:54
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Hello @notebooker,
Could you specify your ticket number? We will make sure your request is treated rapidly.
Have a nice day,
Could you specify your ticket number? We will make sure your request is treated rapidly.
Have a nice day,
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Did everyone get their data back successfully?
Our country living, smallholding and sustainability journey: https://myhomefarm.co.uk
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- Posts: 10
- Joined: 03 Feb 2017, 13:08
Re: Suddenly all my data from all modules were deleted for about one and half a year!!!
Hi, they didn't recover my data. I got this answer from Netatmo Help center:
Hi Petr,
Thanks for your patience.
A few weeks ago, our servers encountered an incident that caused a data loss, which has been thoroughly analyzed by our engineers. The situation is about a one-time incident which concerned a few stations.
We did our best to recover your data, but despite our efforts, this was not possible.
We know how important reliability is for our users and understand that this can’t have been an easy thing to deal with. We are sorry for the inconvenience caused. Please, be aware of the fact that we take the situation very seriously and we are implementing all the necessary solutions to make sure it will not happen again.
I would like to do an exception for you and offer an exceptional discount of 20% for any of our products.
Do not hesitate to tell me if you are interested in this offer.
Thank you for your understanding, have an excellent day!