Outside temp is showing minus not plus

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deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Outside temp is showing minus not plus

Post by deejc » 09 Mar 2020, 15:12

77877EB5-A0EF-4BC0-B4E7-D6C182C01177.jpeg
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My outside module keeps showing that it’s -12 degrees when it’s more like +12 degrees, it’s intermittent any idea how to troubleshoot this ?
I tried new batteries
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Sandra_C
Site Admin
Posts: 80
Joined: 17 May 2019, 18:11

Re: Outside temp is showing minus not plus

Post by Sandra_C » 10 Mar 2020, 16:30

Hello,
The temperature displayed in red should be the hottest and the one in blue the coldest measured by your outdoor module.
Can you send me a screenshot with your graphs zoomed in?
Also, can you give me your Netatmo email account so I can investigate this further?
Thanks!
Sandra - Product Manager

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 10 Mar 2020, 16:45

Here are today’s readings
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deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 10 Mar 2020, 16:47

I PM you the email thanks

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 10 Mar 2020, 19:45

It was -9 earlier now it’s -12 again
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deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 12 Mar 2020, 20:25

This seems to be happening everyday on a loop, today was at 14:30 until 15:30 and seems to happen around the same times

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 14 Mar 2020, 11:53

I’ll keep a record of the swings in this reply all times GMT and all temps Centigrade
There is definitely a pattern with this
-0.1 - 12/03 @ 14:08
+11.2 - 12/03 @ 14:43
-12.6 - 13/03 @ 11:57
+12.4 - 13/03 @ 15:53
-12.8 - 14/03 @ 10:43
+12.8 - 14/03 @ 17:08
-12.8 - 15/03 @ 10:57
+12.7 - 15/03 @ 13:43
-12.8 - 16/03 @ 10:43
+12.8 - 16/03 @ 17:35
-12.8 - 17/03 @ 09:54

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 19 Mar 2020, 19:58

It didn’t do it today but the temp didn’t climb above 9 degrees

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 30 Mar 2020, 22:14

It’s doing it as soon as the temp raises above 12 degrees did you find out anything ?

deejc
Posts: 19
Joined: 01 Dec 2015, 16:32

Re: Outside temp is showing minus not plus

Post by deejc » 01 Apr 2020, 15:14

any ideas ? This is screening up my graphs and also my heating is set via the temp outside on my Netatmo Thermo via ifttt and that’s getting screwed as well @sandra_c ?

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