No more data from servers?

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
trinityweather
Posts: 3
Joined: 24 Sep 2019, 14:45

Re: No more data from servers?

Post by trinityweather »

asraels wrote: 06 Apr 2020, 10:04
dynavox wrote: 06 Apr 2020, 08:30 same here in germany!! and yes new FW on all 3 moduls 177/50/50
Beta tester here, just to confirm, I also have FW 177/50/50/12. Will the missing data show up as soon as the issue is resolved? Is there any internal memory build in the main module btw?
I certainly hope the missing data is restored
GEORGzer
Posts: 2663
Joined: 14 Jan 2014, 18:14

Re: No more data from servers?

Post by GEORGzer »

I now can see the complete measurements up until 3:15 GMT+2. It‘s slowly catching up and nothing seems to be lost.
Home: Weather Station (V3 + Rain & Wind Gauge, 3 additional Indoor Modules, Shield), Valves Starter Pack + 7 Valves, Video Doorbell
Office: Thermostat (V2), Healthy Home Coach, Smoke Alarm, 2 2in1 Sensors

Not a Netatmo employee
Chiara_Netatmo
Posts: 161
Joined: 15 Jun 2017, 13:54

Re: No more data from servers?

Post by Chiara_Netatmo »

Hello,
We are aware of the situation, our research and development teams are analysing the data to find a solution rapidly.
We will inform you about the evolution of the situation.
Thank you for your patience, have an excellent day.
Sandra_C
Posts: 97
Joined: 17 May 2019, 18:11

Re: No more data from servers?

Post by Sandra_C »

Hello,

We indeed experienced a delay regarding the processing of the Weather Stations' data.
It is now getting back to normal and we were able to retrieve all the data so no lost.

Thank you for understanding.
Sandra - Product Manager
Cedricf25
Posts: 43
Joined: 26 Oct 2017, 22:24

Re: No more data from servers?

Post by Cedricf25 »

It's ok for me :)
Thanks
Relais : 70:ee:50:0d:e5:90 (v210) g0de590
Thermostat : j0ba150 (v72)
Vannes (v81)
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