Data backup and restore

This forum provides technical help on how to run Netatmo Weather Stations to accurately gather data.
Post Reply
bar2
Posts: 2
Joined: 12 Aug 2018, 13:00

Data backup and restore

Post by bar2 » 14 May 2020, 08:38

Is there any information on data backup and restore?
I suddenly lost 2 years of data and cannot find any information how to get it back.

GEORGzer
Posts: 1137
Joined: 14 Jan 2014, 18:14

Re: Data backup and restore

Post by GEORGzer » 14 May 2020, 10:34

Contact support, they usually can do things like transfer data to new models and such. Maybe they can help you.
https://helpcenter.netatmo.com
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

Scheppi
Posts: 2
Joined: 28 Nov 2015, 11:33

Re: Data backup and restore

Post by Scheppi » 18 May 2020, 18:43

Be aware that they have stopped transferring data and they will (as stated below) as soon as you remove the module, delete the information from the servers!
And it seems there is no restore procedure!

I had to replace my rain gauge due to a defect and eventhough on the web page the transfer still seems possible, I received the following reply:

Dear Customer,
Thank you for contacting Netatmo Support.
As part of our commitment to the security of personal data and the continuous improvement of our products, we are in the process of migrating and organizing all of the Weather Stations into virtual “Homes”.
For this reason, data transfer is no longer available.
Therefore, when you remove your product from the “Home” or delete a module from the Main Station, the data will be automatically deleted in accordance with the provisions of the data protection regulations.
We strongly recommend to download the measurement history of your Station using the following procedure:
* Visit your web application: my.netatmo.com
* Go to: settings > Station Name > Advanced > Download your Station data in CSV/XLS format.
Thank you for your understanding.

I am really upset, just lost 6 years worth of rain data :-( and probably I would no longer consider Netatmo given these circumstances. Unfortunately I have a max setup and won't spend the money now.

Stefan

GEORGzer
Posts: 1137
Joined: 14 Jan 2014, 18:14

Re: Data backup and restore

Post by GEORGzer » 18 May 2020, 22:20

Thank You for the information. I wasn‘t aware of these new circumstances either.
Home:
Weather Station (3rd Generation + Rain Gauge, Wind Gauge, 3 additional Indoor Modules)
2 Valves + Relais (Starter Pack), 5 additional Valves

Office:
Thermostat + Relais (2nd Generation)
Healthy Home Coach
Smart Smoke Alarm

Ekristoffe
Posts: 63
Joined: 15 Apr 2020, 08:32

Re: Data backup and restore

Post by Ekristoffe » 19 May 2020, 13:41

I understand the security but it is the same owner ...
it's like if you change from an iphone 8 to an iphone 10 and apple tell you the icloud data will be reset because it is a new device ...
it is stupid af !

Post Reply

Return to “My Weather Station data”