Mesures on demand not working

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Bubu92
Posts: 8
Joined: 17 Jun 2014, 18:03

Mesures on demand not working

Post by Bubu92 » 01 Jul 2020, 12:59

Hello.

Since some when I touch the indoor module the measurements of my different modules are no longer updated.

However, the light turns green, I receive the alert of a new measurement on demand on my Apple Watch or on my iPad/iPhone.
Obviously, no battery problems and the firmware is all up to date.

Thank you for your help.
Bruno

Chiara_Netatmo
Posts: 159
Joined: 15 Jun 2017, 13:54

Re: Mesures on demand not working

Post by Chiara_Netatmo » 10 Jul 2020, 10:20

Hello,

Please submit a support request via our help center (https://www.netatmo.com/helpcenter), we will then be able to investigate about this issue.

Thank you for your cooperation!

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