Outside data lost when replacing outside sensor?

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MarcV
Posts: 356
Joined: 22 Aug 2016, 09:01
Location: Schoten, Belgium

Outside data lost when replacing outside sensor?

Post by MarcV » 13 Aug 2017, 19:56

My netatmo weather station has an outside sensor with abnormally high battery drain.
As it happens, I have a second netatmo weather station that won't be used for quite a while, with an outside sensor that doesn't have the battery drain problem. I decided to replace the bad outside sensor with the other one instead of having the bad one serviced. Replacement went fine, but it appears that all my outside measurements up to this moment are lost?? Would it be possible to fix this?
...but I might be wrong...

joseluis
Posts: 14
Joined: 12 Sep 2016, 16:42

Re: Outside data lost when replacing outside sensor?

Post by joseluis » 22 Aug 2017, 08:05

1 year later and no one responded to you... not even the Netatmo people that goes around this forum. They don't care about Weather Station users, that doesn't gives more money...

MarcV
Posts: 356
Joined: 22 Aug 2016, 09:01
Location: Schoten, Belgium

Re: Outside data lost when replacing outside sensor?

Post by MarcV » 22 Aug 2017, 09:22

More like one week later! ;)
Oh and they have responded to the message I sent them via the help desk. I have all my measurements back! :)
...but I might be wrong...

Owenlars
Posts: 57
Joined: 16 Jan 2017, 15:49

Re: Outside data lost when replacing outside sensor?

Post by Owenlars » 16 Oct 2017, 20:01

Mark
I have just replaced my outdoor module which was draining batteries with a new sent free of charge by Netatmo. Replacement is fine, but, like you, all earlier data now missing. I have sent a message to support but it would be nice to know what they said and did for you when they restored your data. I presume it is stored by module MAC numbe4 and they have to do a bit of work to link the old data with a new MAC address.
Any insight from you gratefully received.

MarcV
Posts: 356
Joined: 22 Aug 2016, 09:01
Location: Schoten, Belgium

Re: Outside data lost when replacing outside sensor?

Post by MarcV » 16 Oct 2017, 20:50

You just have to ask netatmo service to bring back the data from the old sensor. It may take a couple of days before it's done.
...but I might be wrong...

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