Only 360p on 4 cameras!

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Sperber68
Posts: 3
Joined: 08 Mar 2019, 15:23

Only 360p on 4 cameras!

Post by Sperber68 » 17 Apr 2019, 10:18

Hi, since last night there are only 360p on all cameras.
Android 9.0, WLAN ok.
Restart nothing change.
Before I had 1080p!

Please help....

Guillaume_B_Netatmo
Posts: 69
Joined: 08 Nov 2017, 11:45

Re: Only 360p on 4 cameras!

Post by Guillaume_B_Netatmo » 26 Apr 2019, 15:58

Hello Sperber68,

In order to provide a personalized assistance, I asked one of my colleague to contact you.
He will get in touch with you via email in no time!

I thank you for your comprehension and wish you a great day!
Guillaume
Technician specialist

framic
Posts: 1
Joined: 10 May 2019, 17:05

Re: Only 360p on 4 cameras!

Post by framic » 10 May 2019, 17:15

Hello.

I have the same problem with 2 presence- and 1 welcome-camera since last week. Are there any suggestions for solving that problem?
On android-devices and in web-view on PC I can only get a resolution of 360p. Before last week it works with 1080p for 2 Years.

Guillaume_B_Netatmo
Posts: 69
Joined: 08 Nov 2017, 11:45

Re: Only 360p on 4 cameras!

Post by Guillaume_B_Netatmo » 15 May 2019, 14:44

Hello framic,

Thank you for letting me know about this. I will open a ticket for you in a couple of minutes so we can investigate on your case.
Speak to you soon!
Guillaume
Technician specialist

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