No picture and the flood light has stopped working!

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blimkin
Posts: 7
Joined: 25 Sep 2017, 17:31

Re: No picture and the flood light has stopped working!

Post by blimkin » 17 Nov 2020, 09:32

Support have finally informed me that the camera is faulty but saying they won't replace it as it's out of warranty. I've asked for the problem to be escalated as it's not a cheap device and multiple users are having the same issue.

Similar issues on other threads as well.

Speedyli@aol.com
Posts: 1
Joined: 22 Nov 2020, 15:53

Re: No picture and the flood light has stopped working!

Post by Speedyli@aol.com » 22 Nov 2020, 16:20

Same problem with my Presence that I purchased in Feb 2018. It started about six weeks ago No nighttime vision
and no floodlight. If I switch the power of for 30mins then back on both issues are resolved for 12-24 hrs then the issue returns. A firmware issue has already been suggested does anyone know when version 184 was applied to the Presence?

Ma55duh
Posts: 13
Joined: 18 Jun 2020, 14:46

Re: No picture and the flood light has stopped working!

Post by Ma55duh » 25 Nov 2020, 16:45

v184 (April 30th 2020)

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