Update has broken Dropbox upload.

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Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Update has broken Dropbox upload.

Post by Subzero »

I've noticed if you set your camera to upload say people instances to Dropbox it works if it just detects a person, but if it's person and car, or animal, it won't upload?!? Happens 100% of the time if anything else is detected on top of what you set to upload, so this is an update/ App issue not a Dropbox issue!

Used to work fine until about a few weeks/ month ago, so it did work ok until recently.
Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

It's frustrating as it's still happening and renders Dropbox uploads unreliable, please fix Netatmo, try for yourself if you don't believe me, and regards timeframe it's been the last month if that helps as I know an App update was done recently, which coincided with the issue.
Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

Still no reply or fix.... welcome to Netatmo support! 😔
Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

Well the App update hasn't fixed the broken Dropbox upload, I wish they'd spend more time listening to the community and fixing issues instead of App updates that do nothing?
IanvanEde
Posts: 26
Joined: 08 Jan 2018, 12:40

Re: Update has broken Dropbox upload.

Post by IanvanEde »

Also stuttering live feed and sometimes no live feed available
Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

Another App update, and problem still persists!? I think I'm done with ever buying Netatmo products again, I bought 2 cameras, and all weather accessories! But as you can see here, no admin activity what so ever?! They used to be ok before they merged, now they don't seem to care?
Subzero
Posts: 267
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

This is ridiculous, how can no one else in the community not have issue with this problem. And I'm sure Netatmo are aware of this problem, but probably to free up bandwidth aren't in a hurry to resolve. How on earth is it acceptable to set your device to upload a particular activity (person), but then it fails if a car or animal is in the same recording. It renders the camera useless for off site backup/ security?!

This is a major oversight, and the silence from admin, and too a lesser extent the community really disappoints me. There is just no support or help in the Netatmo forums, time to consider other options as since being bought out Netatmo is an obsolete security solution.
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