Front glass panel suddenly fell off

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takie
Posts: 4
Joined: 15 Jan 2020, 09:45

Front glass panel suddenly fell off

Post by takie »

Presence camera from August 2017. Today I've found the glass front panel lying in the ground.
I've made a support ticket. Not happy with this, poor quality assurance for an expensive product!
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smk420
Posts: 157
Joined: 03 Dec 2019, 05:13
Location: US

Re: Front glass panel suddenly fell off

Post by smk420 »

Same thing happened to one of mine. I ended up taping mine back on. Please update with what support says
Anyone wanna buy my netatmo hardware?
takie
Posts: 4
Joined: 15 Jan 2020, 09:45

Re: Front glass panel suddenly fell off

Post by takie »

Support was actually fast & helpfull. They’ve send me a new front glas with 2-sided tape on it.
However I do think it will only be a matter of time before it falls off again :?
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