Image defect in the live image

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fastzapper
Posts: 12
Joined: 03 Oct 2017, 10:28

Image defect in the live image

Post by fastzapper » 29 Dec 2017, 18:01

Hello,
my new Presence shows aberrations in the upper third of the image. my old one does not have that
Thanks Markus

jofre_netatmo
Posts: 763
Joined: 18 Jun 2014, 15:09

Re: Image defect in the live image

Post by jofre_netatmo » 02 Jan 2018, 18:16

Hi Markus,
Please contact our Support Team and share a snapshot of your camera with them so they can find a solution.
Thanks,
Jofre - Netatmo Team

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