Image tracers after firmware v119

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Rooster
Posts: 8
Joined: 28 Jan 2018, 20:33

Image tracers after firmware v119

Post by Rooster »

Hi, is anyone else aware of tracers/ghosting on recordings since v119 firmware?
Seems to be at about every 3 seconds of a motion event recording.
Picture attached to illustrate.
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51CB28E7-975D-4AE9-951C-980F5AAD7FF5.png
luha68
Posts: 3
Joined: 19 Dec 2017, 23:44

Re: Image tracers after firmware v119

Post by luha68 »

I have the same issue. I hope it get's solved with the next update!

Cheers, Lutz
Rooster
Posts: 8
Joined: 28 Jan 2018, 20:33

Re: Image tracers after firmware v119

Post by Rooster »

Thanks Lutz, nice to know it’s not just my units going wonky.

As well as ironing this out in v122 would be good to see a nighttime brightness and contrast adjustment to the app.

Still, I’m enjoying being able to put the floodlights on with Siri :)
Christophe_Netatmo
Posts: 47
Joined: 29 Jun 2017, 10:10

Re: Image tracers after firmware v119

Post by Christophe_Netatmo »

Hello Rooster and luha,

Can you please detail on which video player do you see this issue (web, iOS, Android) and if it is also visible on the downloaded file?

Thank you in advance for your feedback.
Rooster
Posts: 8
Joined: 28 Jan 2018, 20:33

Re: Image tracers after firmware v119

Post by Rooster »

Hello Christophe, I am on iOS, and having just checked, the ghosting is not visible in the downloaded files. It is there when live streaming or when streaming a recording in the app. Hopefully the next updates can pick this up. Thanks.
Hoodoo
Posts: 219
Joined: 05 Dec 2017, 20:47

Re: Image tracers after firmware v119

Post by Hoodoo »

This was quite evident a few weeks ago, and though it is still visible, the degree of "ghosting" seems to have improved. As Rooster says, it does not occur on downloaded files, only on the recorded video in the app. I'm on iOS, but the effect is also noticeable on the browser version.
Christophe_Netatmo
Posts: 47
Joined: 29 Jun 2017, 10:10

Re: Image tracers after firmware v119

Post by Christophe_Netatmo »

Thank you both for your feedback, it will help to find a solution.
Hoodoo
Posts: 219
Joined: 05 Dec 2017, 20:47

Re: Image tracers after firmware v119

Post by Hoodoo »

This is still occurring on v135. Appears to be when there is a significant contrast between the moving object and the background. Any thoughts on what might be causing it? Thank you!
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