No notification from two Presence

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TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

No notification from two Presence

Post by TommasoSan » 18 May 2018, 21:27

Hi,

I have two presence connected with a wifi access point to my router and since 3/4 days i have this problem:

The two presence doesn’t send notification and doesn’t show event on timeline; if i disable and re-enable notification the presence show event on timeline and restart to send notification; the concern come back after two or three hours.

Any ideas?!

Thanks

DAJ
Posts: 231
Joined: 28 Dec 2016, 21:47

Re: No notification from two Presence

Post by DAJ » 18 May 2018, 21:41

After you renabled notifications, did the timeline show the earlier events that were missing?

Have you tried restarting both cameras. Normally clears any issues.

Woukd also restart your access point first in case that is the cause of the issue.

TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

Re: No notification from two Presence

Post by TommasoSan » 19 May 2018, 11:40

DAJ wrote:After you renabled notifications, did the timeline show the earlier events that were missing?

Have you tried restarting both cameras. Normally clears any issues.

Woukd also restart your access point first in case that is the cause of the issue.
i have to correct the concern;

the concern disappear only if i physically disconnect and reconnect the LAN cable on the router from the access point; during the "no notification period" i can't suspend monitoring from the app but i can normally watch live videos or recorder videos;

probably know how notification data flow works could help because the concern seem to be only related to notification system

DAJ
Posts: 231
Joined: 28 Dec 2016, 21:47

Re: No notification from two Presence

Post by DAJ » 19 May 2018, 12:40

If you can’t suspend monitoring it would normally mean not correctly communicating with the Netatmo Server. Whenever this has happened to me i switched off power to the camera, waited 30 seconds and then reconnected which clears any issue with the link to the Netatmo Server. Hasn’t happened for a long time though.

TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

Re: No notification from two Presence

Post by TommasoSan » 20 May 2018, 10:42

Ok,

I’ll try to switch power off and restart the cameras but look at this:

https://forum.netatmo.com/viewtopic.php?f=42&t=13576

Maybe netatmo could help me

TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

Re: No notification from two Presence

Post by TommasoSan » 20 May 2018, 11:46

Power switched off and on; at the moment it works but switching off the power i reset the router and access point too.

Another info, i ve a Welcome and the Weather station connected directly to the router (and not to the external access point like the presence) and notification always works great

[UPDATE]

the concern seems to be solved after turning off and on the cameras

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