Hi,
I have two presence connected with a wifi access point to my router and since 3/4 days i have this problem:
The two presence doesn’t send notification and doesn’t show event on timeline; if i disable and re-enable notification the presence show event on timeline and restart to send notification; the concern come back after two or three hours.
Any ideas?!
Thanks
No notification from two Presence
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- Posts: 134
- Joined: 20 Nov 2017, 22:22
No notification from two Presence
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Re: No notification from two Presence
After you renabled notifications, did the timeline show the earlier events that were missing?
Have you tried restarting both cameras. Normally clears any issues.
Woukd also restart your access point first in case that is the cause of the issue.
Have you tried restarting both cameras. Normally clears any issues.
Woukd also restart your access point first in case that is the cause of the issue.
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- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: No notification from two Presence
i have to correct the concern;DAJ wrote:After you renabled notifications, did the timeline show the earlier events that were missing?
Have you tried restarting both cameras. Normally clears any issues.
Woukd also restart your access point first in case that is the cause of the issue.
the concern disappear only if i physically disconnect and reconnect the LAN cable on the router from the access point; during the "no notification period" i can't suspend monitoring from the app but i can normally watch live videos or recorder videos;
probably know how notification data flow works could help because the concern seem to be only related to notification system
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Re: No notification from two Presence
If you can’t suspend monitoring it would normally mean not correctly communicating with the Netatmo Server. Whenever this has happened to me i switched off power to the camera, waited 30 seconds and then reconnected which clears any issue with the link to the Netatmo Server. Hasn’t happened for a long time though.
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- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: No notification from two Presence
Ok,
I’ll try to switch power off and restart the cameras but look at this:
https://forum.netatmo.com/viewtopic.php?f=42&t=13576
Maybe netatmo could help me
I’ll try to switch power off and restart the cameras but look at this:
https://forum.netatmo.com/viewtopic.php?f=42&t=13576
Maybe netatmo could help me
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
-
- Posts: 134
- Joined: 20 Nov 2017, 22:22
Re: No notification from two Presence
Power switched off and on; at the moment it works but switching off the power i reset the router and access point too.
Another info, i ve a Welcome and the Weather station connected directly to the router (and not to the external access point like the presence) and notification always works great
[UPDATE]
the concern seems to be solved after turning off and on the cameras
Another info, i ve a Welcome and the Weather station connected directly to the router (and not to the external access point like the presence) and notification always works great
[UPDATE]
the concern seems to be solved after turning off and on the cameras
NAC Beta Tester
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)
Mac: 70:ee:50:94:65:32
Mac: 70:ee:50:94:65:9c
Product firmware version: 1015
OS Version: iOS 16.4.1
Netatmo Home+Control app version used: 2.23 (189)