I did the Installation 2 days ago. the light of the camera does not work, the video and motion sensor work correctly.
Do you have any solution?
thanks in advance
The light of the camera does not work
Re: The light of the camera does not work
OK, sounds like you have monitoring setup correctly.
Have you checked the Floodlight Intensity is not set to Zero in Floodlight Settings, click on the Cog icon on the Floodlight Row. Slide the Intensity all the way to the right (Max), the light should light up to show you the intensity level. Whilst here, also check to ensure you have events activated for the specific events you wish the light to be activated on.
If the LED's do not light up when sliding the intensity then unfortunately it appears you have a faulty unit, at this point you will need to contact Netatmo Support (although I would restart the device first just in case it was a gremlin in the system).
If the LED's work then also check that you have the Floodlight mode to Auto, to enable the light to activate on specific events. At night do you see the light Infra Red LED's, if these are not working at night then it is unlikely the camera will pick up any motion as it will not be able to see, and you will need to contact Netatmo Support.
Have you checked the Floodlight Intensity is not set to Zero in Floodlight Settings, click on the Cog icon on the Floodlight Row. Slide the Intensity all the way to the right (Max), the light should light up to show you the intensity level. Whilst here, also check to ensure you have events activated for the specific events you wish the light to be activated on.
If the LED's do not light up when sliding the intensity then unfortunately it appears you have a faulty unit, at this point you will need to contact Netatmo Support (although I would restart the device first just in case it was a gremlin in the system).
If the LED's work then also check that you have the Floodlight mode to Auto, to enable the light to activate on specific events. At night do you see the light Infra Red LED's, if these are not working at night then it is unlikely the camera will pick up any motion as it will not be able to see, and you will need to contact Netatmo Support.