Presence: Horrible Sound from Microphone - Is this normal?

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Ryan365
Posts: 6
Joined: 16 Aug 2018, 18:51

Presence: Horrible Sound from Microphone - Is this normal?

Post by Ryan365 » 16 Aug 2018, 19:04

Hi All

I've purchased my first presence device. Everything seems OK except for the Microphone sound. It's a really loud white noise type of sound like the wind is blowing expressively but there isn't any wind. It also doesn't pickup anything when I shout at it. It doesn't record anything else. I tried to attach a video but it wouldn't allow .mov.

The app says the Firmware version is 135.

So my question is, is this normal or should I return the device for a replacement.

Thanks

Ryan

Ryan365
Posts: 6
Joined: 16 Aug 2018, 18:51

Re: Presence: Horrible Sound from Microphone - Is this norma

Post by Ryan365 » 19 Aug 2018, 15:28

Well as much as I like the camera the customer service/support from
netatmo is non existent. I'll be returning.

jofre_netatmo
Posts: 785
Joined: 18 Jun 2014, 15:09

Re: Presence: Horrible Sound from Microphone - Is this norma

Post by jofre_netatmo » 20 Aug 2018, 09:59

Hi Ryan,
Please contat our Support Team from the Netatmo Help Center: https://www.netatmo.com/en-US/helpcenter/security/2
Thank you,
Jofre - Netatmo Team

LanceM
Posts: 34
Joined: 18 Aug 2016, 23:57

Re: Presence: Horrible Sound from Microphone - Is this norma

Post by LanceM » 22 Aug 2018, 10:41

Interesting, I have two presence cameras and both make this wind type white noise. I can still hear other noises over it. Just thought it was normal.

ldplusse
Posts: 55
Joined: 29 Jan 2017, 13:11

Re: Presence: Horrible Sound from Microphone - Is this norma

Post by ldplusse » 22 Aug 2018, 11:22

i had a Presence that also sounded like whitenoise. No other sound from the mic.
I got it replaced.

TommasoSan
Posts: 71
Joined: 20 Nov 2017, 22:22

Re: Presence: Horrible Sound from Microphone - Is this norma

Post by TommasoSan » 13 Oct 2018, 19:02

I have 3 presence and only one is very loud and noisy; i’ll contact the support

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