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Presence: Horrible Sound from Microphone - Is this normal?

Posted: 16 Aug 2018, 19:04
by Ryan365
Hi All

I've purchased my first presence device. Everything seems OK except for the Microphone sound. It's a really loud white noise type of sound like the wind is blowing expressively but there isn't any wind. It also doesn't pickup anything when I shout at it. It doesn't record anything else. I tried to attach a video but it wouldn't allow .mov.

The app says the Firmware version is 135.

So my question is, is this normal or should I return the device for a replacement.

Thanks

Ryan

Re: Presence: Horrible Sound from Microphone - Is this norma

Posted: 19 Aug 2018, 15:28
by Ryan365
Well as much as I like the camera the customer service/support from
netatmo is non existent. I'll be returning.

Re: Presence: Horrible Sound from Microphone - Is this norma

Posted: 20 Aug 2018, 09:59
by jofre_netatmo
Hi Ryan,
Please contat our Support Team from the Netatmo Help Center: https://www.netatmo.com/en-US/helpcenter/security/2
Thank you,

Re: Presence: Horrible Sound from Microphone - Is this norma

Posted: 22 Aug 2018, 10:41
by LanceM
Interesting, I have two presence cameras and both make this wind type white noise. I can still hear other noises over it. Just thought it was normal.

Re: Presence: Horrible Sound from Microphone - Is this norma

Posted: 22 Aug 2018, 11:22
by ldplusse
i had a Presence that also sounded like whitenoise. No other sound from the mic.
I got it replaced.

Re: Presence: Horrible Sound from Microphone - Is this norma

Posted: 13 Oct 2018, 19:02
by TommasoSan
I have 3 presence and only one is very loud and noisy; i’ll contact the support