Presence Floodlight and IR not working

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aoj1898@gmail.com
Posts: 2
Joined: 04 Oct 2018, 23:44

Presence Floodlight and IR not working

Post by aoj1898@gmail.com » 04 Oct 2018, 23:50

The floodlight and infrared light on my Presence has stopped working. The camera is working fine but there is no light at all. Has anyone else had this problem?

dhouse
Posts: 1
Joined: 28 Oct 2018, 13:37

Re: Presence Floodlight and IR not working

Post by dhouse » 28 Oct 2018, 13:40

I have had the same problem in the past 2 days. Zilch at night. Its still under guarantee so taking it back for a new one tomorrow.

F1rst
Posts: 5
Joined: 07 Jan 2018, 08:48

Re: Presence Floodlight and IR not working

Post by F1rst » 28 Oct 2018, 17:59

Me too, though I *think* a factory reset has sorted it.

aoj1898@gmail.com
Posts: 2
Joined: 04 Oct 2018, 23:44

Re: Presence Floodlight and IR not working

Post by aoj1898@gmail.com » 28 Oct 2018, 20:59

My one has the same problem. Netatmo has authorised a replacement but I have pay the postage to send the faulty one back to France. Not impressed with the with their after sale service!!!

F1rst
Posts: 5
Joined: 07 Jan 2018, 08:48

Re: Presence Floodlight and IR not working

Post by F1rst » 30 Oct 2018, 23:27

Try the factory reset - fixed it for me.

Stephan86
Posts: 1
Joined: 11 Aug 2019, 10:45

Re: Presence Floodlight and IR not working

Post by Stephan86 » 11 Aug 2019, 10:52

After 6 month with the presene camera, I have the same problem, no floodlight and no infrared. Resetting the camera did not work for me. I will contact the support.

Wombl1
Posts: 2
Joined: 26 Sep 2019, 19:05

Re: Presence Floodlight and IR not working

Post by Wombl1 » 26 Sep 2019, 19:09

The same here ...stopped working yesterday ...with the update to v155 it stopped working ... Coincidence ???

I resetted the camera but the Problem persists....

Subzero
Posts: 233
Joined: 08 Oct 2016, 14:03

Re: Presence Floodlight and IR not working

Post by Subzero » 28 Sep 2019, 08:14

v155 has been been out for months though?

Wombl1
Posts: 2
Joined: 26 Sep 2019, 19:05

Re: Presence Floodlight and IR not working

Post by Wombl1 » 29 Sep 2019, 12:16

I always received the updates very late ..... I waited over two months for the HomeKit Update 🤪

I resetted the Camera twice and it is still not working .... so it seems that the Camera broke down.

I am out off warranty .... is there a chance to get the camera repaired ?

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