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Presence Floodlight and IR not working

Posted: 04 Oct 2018, 23:50
by aoj1898@gmail.com
The floodlight and infrared light on my Presence has stopped working. The camera is working fine but there is no light at all. Has anyone else had this problem?

Re: Presence Floodlight and IR not working

Posted: 28 Oct 2018, 13:40
by dhouse
I have had the same problem in the past 2 days. Zilch at night. Its still under guarantee so taking it back for a new one tomorrow.

Re: Presence Floodlight and IR not working

Posted: 28 Oct 2018, 17:59
by F1rst
Me too, though I *think* a factory reset has sorted it.

Re: Presence Floodlight and IR not working

Posted: 28 Oct 2018, 20:59
by aoj1898@gmail.com
My one has the same problem. Netatmo has authorised a replacement but I have pay the postage to send the faulty one back to France. Not impressed with the with their after sale service!!!

Re: Presence Floodlight and IR not working

Posted: 30 Oct 2018, 23:27
by F1rst
Try the factory reset - fixed it for me.

Re: Presence Floodlight and IR not working

Posted: 11 Aug 2019, 10:52
by Stephan86
After 6 month with the presene camera, I have the same problem, no floodlight and no infrared. Resetting the camera did not work for me. I will contact the support.

Re: Presence Floodlight and IR not working

Posted: 26 Sep 2019, 19:09
by Wombl1
The same here ...stopped working yesterday ...with the update to v155 it stopped working ... Coincidence ???

I resetted the camera but the Problem persists....

Re: Presence Floodlight and IR not working

Posted: 28 Sep 2019, 08:14
by Subzero
v155 has been been out for months though?

Re: Presence Floodlight and IR not working

Posted: 29 Sep 2019, 12:16
by Wombl1
I always received the updates very late ..... I waited over two months for the HomeKit Update 🤪

I resetted the Camera twice and it is still not working .... so it seems that the Camera broke down.

I am out off warranty .... is there a chance to get the camera repaired ?