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Netatmo Server Problem

Posted: 22 Nov 2018, 19:41
by Owenlars
Presence, Welcome and the weather station components all appear to be down at the moment (18:40 UTC 22 November) and the web site is not accepting user ID and password. Anyone else having similar problems?

Re: Netatmo Server Problem

Posted: 22 Nov 2018, 19:55
by ChrisBer
Yes same here :-(

Re: Netatmo Server Problem

Posted: 22 Nov 2018, 20:10
by Hoodoo
Here as well, and I notice what appears to be a url re-direct when attempting to log-in via the web portal.... Says "sending request to Facebook.com" while attempting to connect.

Re: Netatmo Server Problem

Posted: 22 Nov 2018, 20:19
by Owenlars
Perhaps Netatmo could put a short note on the forum.

Re: Netatmo Server Problem

Posted: 22 Nov 2018, 20:51
by ChrisBer
Seems to be fixed now.... not really :(

Re: Netatmo Server Problem

Posted: 22 Nov 2018, 21:28
by Owenlars
Think it’s all back now

Re: Netatmo Server Problem

Posted: 23 Nov 2018, 10:46
by Guillaume_B_Netatmo
Hello,

Thank you for your messages.
Yesterday evening, from 7:00pm to 10:00pm Paris time, our servers faced an issue which impacted few products. The connection was lost for those devices.
We've found the origin of the bug and fixed it in order that it does not happen again.
Everything should now work normally.
We sincerely apologise for the inconvenience and thank you for your understanding.

Re: Netatmo Server Problem

Posted: 23 Nov 2018, 11:10
by basil
This is interesting and I do understand that things go wrong however, although only a 3 hour outage it was a situation that defeated my main purpose for being a Netatmo customer.
I had set my heating to 'away' and so on one of the coldest nights so fat this year, the server failed as I was heading home, therfore I could not pre-heat the house. Once home I could manually set temperatures on the valves, although it was faster to light my solid fuel fires. Of course my camera and weather station were also 'down' but not so much of a problem, since (hopefully) the local recording would still work and I already knew it was cold ;)

OK, I know this is not life or death and is just a trivial inconvenience, however, it is fixable. This is exactly the reason that I and many others are asking for local access to Netatmo devices, as a back-up to the main server. Please could this be considered by Netatmo, it would be a huge plus point for the eco system and its not really correct that we should almost entirely loose the benefits of our investment due to an external problem.

Re: Netatmo Server Problem

Posted: 23 Nov 2018, 14:15
by vojta66
+1
:idea:

Re: Netatmo Server Problem

Posted: 27 Nov 2018, 10:06
by freewing
+1, even because the problems keep going on since days.
It was not just a 3 hrs spot.