Presence slowly tilting down

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repanzar
Posts: 2
Joined: 24 Mar 2019, 08:55

Presence slowly tilting down

Post by repanzar » 24 Mar 2019, 09:01

Hi there,

I installed my Netatmo Presence a while ago and after some time, a week or two, I need to readjust the camera angle. It is slowly tilting down, even though the screws have been tightened as far as possible. At the moment it is completely useless, as it only observes the ground below it... Is there anything I can do about it?

René
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Subzero
Posts: 252
Joined: 08 Oct 2016, 14:03

Re: Presence slowly tilting down

Post by Subzero » 24 Mar 2019, 17:42

You sure no one is pushing it down off camera, i. e. getting on your flat roof, and using a broom to knock it down, so they can come back later? Sorry to make you paranoid, but normally once tight, the camera doesn't move?

Una Real
Posts: 304
Joined: 04 Dec 2012, 23:16

Re: Presence slowly tilting down

Post by Una Real » 25 Mar 2019, 11:34

You might try wedging a small shim(s) in between the mount and the camera body to create enough tension to keep it from moving.

repanzar
Posts: 2
Joined: 24 Mar 2019, 08:55

Re: Presence slowly tilting down

Post by repanzar » 25 Mar 2019, 19:58

@Subzero: Yes, I'm sure about that. It is slowly moving down, as can also be seen in the camera footage. There's no abrupt angle change in between.

@Una Real: Thanks for the hint, I'll try this later on.

b3astie
Posts: 57
Joined: 11 Jan 2018, 23:00

Re: Presence slowly tilting down

Post by b3astie » 02 Apr 2019, 13:40

I had the exact same problem. In my case the camera slowly tilted down over a year so I never really saw the change until a lot of my garden was gone :) I then needed to tighten the camera with the screw. I was thinking it was me not have tighten the screw hard enough. But if this is a issue for more users the camera may be tilted down in a year again. So lets wait :)

Screws with notches that can be locked in the nut and brick would have been good to prevent movement of camera.
Last edited by b3astie on 27 Jun 2019, 14:12, edited 1 time in total.

Stefan83
Posts: 18
Joined: 12 Aug 2018, 07:30

Re: Presence slowly tilting down

Post by Stefan83 » 08 Apr 2019, 13:30

That’s funny..
After this thread was opened , one of my presence cameras did the same (slowly tilting down)
So this must be a software problem 😃

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Presence slowly tilting down

Post by Guillaume_B_Netatmo » 26 Apr 2019, 11:23

Hello everybody,

If your Outdoor Cameras are tilting down, please head there and click on "send us a message":

* https://helpcenter.netatmo.com/en-us/sm ... oor-camera

We will make sure to provide you with a solution!
Thank you all for your comprehension and have a nice weekend!
Guillaume
Technician specialist

dr_glenn
Posts: 3
Joined: 27 May 2019, 06:05

Re: Presence slowly tilting down

Post by dr_glenn » 03 Jun 2019, 19:18

Me too. Just yesterday I tightened it much more and today it has sagged enough that I can no longer see the house across the street. 5 to 10 degrees is my guess.
-----
Glenn Nelson in Santa Cruz

FredrikSwe
Posts: 2
Joined: 04 Jun 2019, 15:19

Re: Presence slowly tilting down

Post by FredrikSwe » 04 Jun 2019, 15:27

Same issue here. I've got two but only have the problem with the latest one I bought.

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Presence slowly tilting down

Post by Guillaume_B_Netatmo » 11 Jun 2019, 16:40

Hello all,

For those who experience the same situation, please contact us via our assistance so we can help you!
Please be assured that we already made adjustments for the new products we manufacture.

We sincerely thank you for your comprehension,
Guillaume
Technician specialist

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