Presence slowly tilting down

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mikesouthby
Posts: 3
Joined: 27 Jun 2019, 09:06

Re: Presence slowly tilting down

Post by mikesouthby » 27 Jun 2019, 09:09

Hello, I am having the exact same issue. Over the course of around 24 hours my presence tilts from showing the outside street to my doormat! I have adjusted both side 'screws' as tightly as I can without causing damage and still the same. Disappointed as I was planning o purchasing another 2 units for the rear and side of my home.

I have contacted you via the assistance link as suggested a couple of days ago but no-one has responded. Please can someone contact me so I can resolve?

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Presence slowly tilting down

Post by Guillaume_B_Netatmo » 02 Jul 2019, 11:42

Hello mikesouthby,

According to my data, we contacted you and provided you with a solution.
If you still experience any difficulty or have any other question, please feel free to get back to us anytime!
Guillaume
Technician specialist

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