Multiple disconnect with V155

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mipaso
Posts: 3
Joined: 05 Aug 2019, 22:15

Multiple disconnect with V155

Post by mipaso » 05 Aug 2019, 22:18

Hello

My presence had been updated to V155 recently.

Since, It is disconnecting/reconnecting at least 6 times a day.
(no setup change of the network on my side...)

Am I the only one?
Any hint to correct this ?

david79nl
Posts: 6
Joined: 19 Mar 2018, 10:39

Re: Multiple disconnect with V155

Post by david79nl » 07 Aug 2019, 10:50

Same problem here!

jofre_netatmo
Posts: 811
Joined: 18 Jun 2014, 15:09

Re: Multiple disconnect with V155

Post by jofre_netatmo » 07 Aug 2019, 11:05

Hello, you can check the article on troubleshooting internet connection issues from our Help Center here: https://helpcenter.netatmo.com/en-us/sm ... ting-guide
In case the problem persists, please contact our Support Team so they can help you.
Jofre - Netatmo Team

mipaso
Posts: 3
Joined: 05 Aug 2019, 22:15

Re: Multiple disconnect with V155

Post by mipaso » 07 Aug 2019, 22:18

No changes in home settings (router and camera are at the same position for the past 2 years...)
Ssid and secuiry of the wifi network did not chnage also

How do we contact support ?

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: Multiple disconnect with V155

Post by Guillaume_B_Netatmo » 12 Aug 2019, 15:34

Hello mipaso,

To submit a request to our support, please head there:

* https://helpcenter.netatmo.com/

I thank you in advance!
Guillaume
Technician specialist

geoffyvr
Posts: 10
Joined: 16 Jul 2019, 21:27

Re: Multiple disconnect with V155

Post by geoffyvr » 08 Sep 2019, 09:43

I have the same issue with my 4 Presence cameras. Tech support suggested basic wifi networking fixes, none of which apply in my case, as the wifi setup has not changed in 2 years. Netatmo seems unwilling to acknowledge that firmware 1.55 is full of problems, and should never have been released.

adeb007
Posts: 6
Joined: 17 Sep 2019, 20:26

Re: Multiple disconnect with V155

Post by adeb007 » 18 Sep 2019, 12:06

Hello

Same for me here another thread : https://forum.netatmo.com/viewtopic.php?f=42&t=17179

DanielRi
Posts: 6
Joined: 10 Dec 2019, 09:35

Re: Multiple disconnect with V155

Post by DanielRi » 11 Dec 2019, 08:28

Same for me

jofre_netatmo
Posts: 811
Joined: 18 Jun 2014, 15:09

Re: Multiple disconnect with V155

Post by jofre_netatmo » 11 Dec 2019, 11:36

Your cameras should soon update to v165. Please let us know if the issues persist.
Jofre - Netatmo Team

Kev
Posts: 5
Joined: 30 Nov 2015, 17:30

Re: Multiple disconnect with V155

Post by Kev » 11 Dec 2019, 23:06

jofre_netatmo wrote:
11 Dec 2019, 11:36
Your cameras should soon update to v165. Please let us know if the issues persist.
When is this update?
Have disconnections all the time!

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