I need help - „ Error loading Media„....

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Lestat
Posts: 1
Joined: 07 Aug 2019, 06:54

I need help - „ Error loading Media„....

Post by Lestat » 07 Aug 2019, 07:06

I have installed one Welcme and one Presence....

Setting: Fritz + Repeater - no Problems with the Installation of both also with homekit.....


The Welcome works perfect but the Presence shows no Live Video and no storage of videos....

If I check with a Browser the PRESENCE says: „ Error loading Media: File could not played „

I tried everything....include new SD

Guillaume_B_Netatmo
Posts: 141
Joined: 08 Nov 2017, 11:45

Re: I need help - „ Error loading Media„....

Post by Guillaume_B_Netatmo » 12 Aug 2019, 15:28

Hello Lestat,

I recommend to submit a request to our assistance so we can investigate and sort this out!
To do so, please head there:

* https://helpcenter.netatmo.com/en-us/sm ... camera/top

I thank you for your comprehension and wish you a nice day,
Guillaume
Technician specialist

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