E-mail with strange content.

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Tobi-Net
Posts: 2
Joined: 16 Jul 2019, 11:27

E-mail with strange content.

Post by Tobi-Net » 11 Sep 2019, 10:40

I received an email from you today.
Supposedly I did not log in to my account for 2.5 years. This account should be deleted.

I am indeed daily connected via the app or PC with my cameras.

The assumptions in the email are complete nonsense.

How do I prevent a deletion of my account now?

The e-mail comes from do-not-reply@netatmo.com. Unfortunately, one can not ask for support about it.

Brieuc_Netatmo
Posts: 2931
Joined: 02 Jan 2014, 11:20

Re: E-mail with strange content.

Post by Brieuc_Netatmo » 11 Sep 2019, 14:34

Hi Tobi-Net,

I am confirming you that the email you received there is a mail from Netatmo.
In the context of ensuring not keeping end user personal data of inactive users, we are verifying if you want us to keep you active in our product data base or not.
If you do not want to be kept in our base, the account you have created will be deleted automatically at the end of the period we give you to reconnect.
If you want Netatmo to keep you in our database you just have to connect with your account.
We are considering a customer as being inactive, if he has no product active during the last 2,5 years period and not connected to our product and service platform for more than a year.

If the e-mail is not relevant, could you please let me know if the e-mail address of this Netatmo account was changed at least once in the past?
Brieuc - Netatmo Team

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