HomeKit Secure Video ?

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marsm
Posts: 32
Joined: 25 Jun 2020, 11:12
Contact:

Re: HomeKit Secure Video ?

Post by marsm »

There certainly has been a lot of radio silence on this subject.

Does anyone have any updates?
Our country living, smallholding and sustainability journey: https://myhomefarm.co.uk
MaT75
Posts: 4
Joined: 06 Sep 2020, 21:05

Re: HomeKit Secure Video ?

Post by MaT75 »

Sorry, but the presence (Outdoor-Cam) is my first and last Netatmo-device. Not a bad camera, but Netatmo treats their customer absolutely disrespectful. The update for HomekitSecureVideo was announced and now nothings happens.Not even questions are being answered.

byebye Netatmo
xylomid
Posts: 3
Joined: 10 Nov 2020, 22:44

Re: HomeKit Secure Video ?

Post by xylomid »

this is getting ridiculous. the customer service is a joke
ChmGolf
Posts: 65
Joined: 03 Jun 2014, 19:33

Re: HomeKit Secure Video ?

Post by ChmGolf »

Four days ago on Facebook, someone from Netatmo confirmed that they are working on a HomeKit Secure Video update for the presence camera. Don't find the post any more, but it was a reply to a user question.
marsm
Posts: 32
Joined: 25 Jun 2020, 11:12
Contact:

Re: HomeKit Secure Video ?

Post by marsm »

How long has this been in the pipeline?
Our country living, smallholding and sustainability journey: https://myhomefarm.co.uk
georgeconstantin
Posts: 1
Joined: 28 Jan 2021, 22:08

Re: HomeKit Secure Video ?

Post by georgeconstantin »

Unfortunately Netatmo failed in terms of customer care. I made contact 2 years ago asking for secure video and they became really agressive. I wrote them several times regarding HSV and all they say is only promises. I dont really understand this type of approach.... very disappointing.
ChmGolf
Posts: 65
Joined: 03 Jun 2014, 19:33

Re: HomeKit Secure Video ?

Post by ChmGolf »

From announcement to delivery, everything takes an awful lot of time at Netatmo. This needs to change, Mr Potter!
Vogel70
Posts: 3
Joined: 13 Jul 2020, 15:14

Re: HomeKit Secure Video ?

Post by Vogel70 »

Any news? From what I heard, 2020 is over. I still have firmware 198 and no HKSV...
marsm
Posts: 32
Joined: 25 Jun 2020, 11:12
Contact:

Re: HomeKit Secure Video ?

Post by marsm »

Wow. Days turn into weeks, weeks into months and months into years. This is not good from a tech firm.
Our country living, smallholding and sustainability journey: https://myhomefarm.co.uk
AndyH
Posts: 12
Joined: 16 Jan 2019, 20:12

Re: HomeKit Secure Video ?

Post by AndyH »

Any news? Noticed on my Home app that there is now a ‘Stream and allow recording’ option. It doesn’t seem to let me select it but does that mean we are close to having a HomeKit secure video release?
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