V165 didn’t upload as camera disconnected

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Genty56
Posts: 7
Joined: 27 Jan 2018, 19:57

V165 didn’t upload as camera disconnected

Post by Genty56 » 12 Dec 2019, 17:24

I have v155 installed on my presence which keeps disconnecting v165 was pushed but guess what the camera disconnected whilst in process so the upload failed come on netatmo sort this out please , not very happy!
Last edited by Genty56 on 12 Dec 2019, 17:40, edited 1 time in total.

jofre_netatmo
Posts: 809
Joined: 18 Jun 2014, 15:09

Re: V165 didn’t upload as camera disconnected

Post by jofre_netatmo » 12 Dec 2019, 17:31

Please make sure your Camera has good WiFi reception. It seems to be receiving a very weak signal and the update is struggling to complete in time.
Jofre - Netatmo Team

Genty56
Posts: 7
Joined: 27 Jan 2018, 19:57

Re: V165 didn’t upload as camera disconnected

Post by Genty56 » 12 Dec 2019, 17:34

The WiFi is at the usual level.. has never failed before with other updates v155 hasn’t been very good very reminiscent of v119 which was also bad haven’t had any issue since until you pushed v155

Genty56
Posts: 7
Joined: 27 Jan 2018, 19:57

Re: V165 didn’t upload as camera disconnected

Post by Genty56 » 12 Dec 2019, 18:00

Thank you sorted now.

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