Hundreds of False Detections - Help

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Joedeejay
Posts: 3
Joined: 20 Jan 2020, 12:16

Hundreds of False Detections - Help

Post by Joedeejay » 20 Jan 2020, 12:35

Hi guys

Really after some help, during the day I am constantly getting "Car Seen" flooding my feed. Only seems to have happened within the last 2 updates was fine until then. Currently on 15 events of Car Seen between 11:12 and 11:43. 15 times in 30 minutes!

It seems to be when the sun goes in or comes out and casts a shadow. It is ridiculously annoying. The camera is installed 3m from the ground

This is a 30 second video of "Car Detected" at 11:15. Absolutely nothing moves
https://www.youtube.com/watch?v=Vy2ysn7Wex4

and this is what my feed is full of
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Help please!

Cheers

Joedeejay
Posts: 3
Joined: 20 Jan 2020, 12:16

Re: Hundreds of False Detections - Help

Post by Joedeejay » 25 Feb 2020, 16:00

Anyone any idea how I can reduce glare too? Really dissapointed with the camera so far. Tried angling down a bit but still washes out the foreground, angling to the side doesnt do anything either. Before I give up and just return it to buy something different

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seanfz
Posts: 1
Joined: 25 Feb 2020, 16:02

Re: Hundreds of False Detections - Help

Post by seanfz » 25 Feb 2020, 23:44

I have the same problem. What I am hoping is that when the sun gets higher in the sky with the change of the season the shadows and the glare will be less.

HansD
Posts: 7
Joined: 14 Jan 2020, 08:35

Re: Hundreds of False Detections - Help

Post by HansD » 10 Mar 2020, 08:55

It would be nice if there would be an option “disable car detection”, but I don’t see that in the settings.

DAJ
Posts: 241
Joined: 28 Dec 2016, 21:47

Re: Hundreds of False Detections - Help

Post by DAJ » 12 Mar 2020, 14:09

Unfortunately it doesn't get any better. After three years of ownership there have been no improvements to the glare issue or detections when the sun appears from behind moving clouds.

I constantly get incorrect detections for the following:
A bare tree in a planter it thinks is a car
A gate pillar it thinks is person
A car that doesn't move (as above)
A porch lantern it thinks is a person or an animal
A cat it thinks is an animal and then immediately a person
A bamboo it thinks is a person
A rabbit it thinks is an animal and then a person
A lawn mower it thinks is a car
A bucket it thinks is a person
A watering can it thinks is an animal
A patio umbrella it thinks its a person
A lamppost it thinks is a person
Then some times it misses people and cars and doesn't detect them at all.

I have had so many incorrect detections that I no longer have the sound on alerts, which really defeats the object of a security camera as I am no longer warned of a event.

Also at certain times of the day I lose 30% of the picture from glare on different cameras, due to the glare produced on brown fences, hedges, garage doors, or render. At these times of the day the cameras are useless for security as any person climbing over the fence or at the garage door is completely white-washed and indistinguishable.

It's also about time Netatmo released improvements to their detection algorithms as their last minor detection algorithm update was May 2019 and before that it was March 2018 so it's been two years since any significant algorithm detection improvements.

BTW Netatmo engineers confirmed that the "Improve Detection" menu option does nothing to the improvement on the camera as every improvement sent has to be manually checked by a human and detection algorithm improvements can only be released in new firmware. I have sent tens of thousands of improvements (350+ in one day alone) and as we haven't had a major algorithm detection improvement for two years, I can only assume they simply gave up looking at the millions of images they would have received from all the users who sent improvements.

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