Can't add 3th cam

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rvermeire
Posts: 1
Joined: 23 Feb 2020, 20:18

Can't add 3th cam

Post by rvermeire » 23 Feb 2020, 20:24

Have 2 cams working fine for about 6 months. Decided to add a third one.

Install app always fail despite the fact cam receives an IP address and the location area has sufficient WiFi signal.

At install it asks for the QR code. Once showed, cam LEDs starts to blink for a couple of minutes.
Install via the app. Sometimes it detects a device called ''netatmo presence' but install fails after a couple of minutes... Sometimes it doesn't detect anything and remains stuck at the screen asking to present the QR code.

2nd procedure : Scanning the Home Kit code via the apple Home app : couldn't add accessory....

Any suggestions ?

HansD
Posts: 7
Joined: 14 Jan 2020, 08:35

Re: Can't add 3th cam

Post by HansD » 10 Mar 2020, 08:47

Send it back as defective

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