No picture and the flood light has stopped working!
Re: No picture and the flood light has stopped working!
No, 3.3.2 is still the same, I use it for a whole day now and it's still horrible. Detects leaves as animals, detects movements outside the zones.
Re: No picture and the flood light has stopped working!
Sadly not, according to another thread on here where someone else is still experiencing issues after they had gtheir’s upgraded.
Mine are all still running 3.2.0 and are useless ornaments. A little like the support I receive from Netatmo to the repeated requests for help. Pointless.
Mine are all still running 3.2.0 and are useless ornaments. A little like the support I receive from Netatmo to the repeated requests for help. Pointless.
Re: No picture and the flood light has stopped working!
Has anyone heard anythng at all from Netatmo directly?
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- Posts: 8
- Joined: 05 Dec 2016, 23:11
Re: No picture and the flood light has stopped working!
My Presence has also seemed to have died. Black screen, unresponsive floodlight and no events anymore. Can still access my old recordings on the SD via the app. Raised a ticket with support on the 7th and heard nothing back which is poor.
Re: No picture and the flood light has stopped working!
Same issue here. Logged a ticket about these problems on the 9th, no response so far...
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- Posts: 25
- Joined: 16 May 2019, 09:59
Re: No picture and the flood light has stopped working!
Tried this procedure from beert?
1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.
Worked for me !
1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.
Worked for me !
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- Posts: 8
- Joined: 05 Dec 2016, 23:11
Re: No picture and the flood light has stopped working!
No sadly I've tried that a few times and still get a black screen after following the below. Support are offering 20% off a new camera but seeing as it's more expensive direct with the discount then Amazon it's not great...
Re: No picture and the flood light has stopped working!
Tried it, not helping unfortunately...Tha_Matt_Man wrote: ↑16 Oct 2021, 16:04 Tried this procedure from beert?
1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.
Worked for me !
Re: No picture and the flood light has stopped working!
Samen here, not workingAstra77 wrote: ↑18 Oct 2021, 15:02Tried it, not helping unfortunately...Tha_Matt_Man wrote: ↑16 Oct 2021, 16:04 Tried this procedure from beert?
1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.
Worked for me !
UPDATE: a few hours later, it worked again!
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- Posts: 7
- Joined: 11 Mar 2021, 23:11
Re: No picture and the flood light has stopped working!
Firmware version 3.2.3 black screen but if I try to download the video it creates 24 hours in timelapse mode I see it perfect. I tried the procedure you recommend here but it did not solve the problem, now I'm worrying when the other 2 presences will also update that I will have 3 ko cameras