No picture and the flood light has stopped working!

Tips, tricks and frequently asked questions
GuiPoM
Posts: 56
Joined: 15 Nov 2014, 16:07

Re: No picture and the flood light has stopped working!

Post by GuiPoM »

No, 3.3.2 is still the same, I use it for a whole day now and it's still horrible. Detects leaves as animals, detects movements outside the zones.
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: No picture and the flood light has stopped working!

Post by thealbs »

Sadly not, according to another thread on here where someone else is still experiencing issues after they had gtheir’s upgraded.

Mine are all still running 3.2.0 and are useless ornaments. A little like the support I receive from Netatmo to the repeated requests for help. Pointless.
thealbs
Posts: 33
Joined: 28 Apr 2021, 13:39

Re: No picture and the flood light has stopped working!

Post by thealbs »

Has anyone heard anythng at all from Netatmo directly?
Garlandjon
Posts: 8
Joined: 05 Dec 2016, 23:11

Re: No picture and the flood light has stopped working!

Post by Garlandjon »

My Presence has also seemed to have died. Black screen, unresponsive floodlight and no events anymore. Can still access my old recordings on the SD via the app. Raised a ticket with support on the 7th and heard nothing back which is poor.
Astra77
Posts: 10
Joined: 04 Jul 2017, 11:31
Location: The Netherlands

Re: No picture and the flood light has stopped working!

Post by Astra77 »

Same issue here. Logged a ticket about these problems on the 9th, no response so far... :-(
Tha_Matt_Man
Posts: 25
Joined: 16 May 2019, 09:59

Re: No picture and the flood light has stopped working!

Post by Tha_Matt_Man »

Tried this procedure from beert?

1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.

Worked for me !
Garlandjon
Posts: 8
Joined: 05 Dec 2016, 23:11

Re: No picture and the flood light has stopped working!

Post by Garlandjon »

No sadly I've tried that a few times and still get a black screen after following the below. Support are offering 20% off a new camera but seeing as it's more expensive direct with the discount then Amazon it's not great...
Astra77
Posts: 10
Joined: 04 Jul 2017, 11:31
Location: The Netherlands

Re: No picture and the flood light has stopped working!

Post by Astra77 »

Tha_Matt_Man wrote: 16 Oct 2021, 16:04 Tried this procedure from beert?

1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.

Worked for me !
Tried it, not helping unfortunately...
Kev
Posts: 8
Joined: 30 Nov 2015, 17:30

Re: No picture and the flood light has stopped working!

Post by Kev »

Astra77 wrote: 18 Oct 2021, 15:02
Tha_Matt_Man wrote: 16 Oct 2021, 16:04 Tried this procedure from beert?

1) disable everything: floodlight, monitoring...
2) unplug the camera; wait a minute; plug in again
3) camera came online again, next I enabled the settings again.
The camera has been working normally since.

Worked for me !
Tried it, not helping unfortunately...
Samen here, not working :(

UPDATE: a few hours later, it worked again!
michele_monch
Posts: 7
Joined: 11 Mar 2021, 23:11

Re: No picture and the flood light has stopped working!

Post by michele_monch »

Firmware version 3.2.3 black screen but if I try to download the video it creates 24 hours in timelapse mode I see it perfect. I tried the procedure you recommend here but it did not solve the problem, now I'm worrying when the other 2 presences will also update that I will have 3 ko cameras
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