Update has broken Dropbox upload.

Tips, tricks and frequently asked questions
Subzero
Posts: 312
Joined: 08 Oct 2016, 14:03

Re: Update has broken Dropbox upload.

Post by Subzero »

I appreciate this is/ hopefully will finally be resolved, but over 4 months to patch something that let's be honest is security critical is a really bad turn around time! If someone relies on off site backup, how do you think they'd feel if the camera was damaged or compromised during a break in and the upload failed due to numerous trigger events? They rely on Netatmo to be a good security product, and they'd feel very let down by yourselves. Is there a reason why this has taken so long to resolve, or only just being looked into now?
Arthur_Netatmo
Posts: 594
Joined: 15 Jan 2020, 10:48

Re: Update has broken Dropbox upload.

Post by Arthur_Netatmo »

Hi Subzero we have fixed this dropbox upload issue. I totally agree with you about the criticality of this bug and I emphasize on the fact that the best and most efficient way to solve a bug this critical is to contact our Support Team through the Helpcenter. We have a dedicated team for Security products, and they are in very close contact with our engineers to investigate and solve issues!
Arthur - Product Manager
Post Reply

Return to “General questions”