Lousy detection after firmware update (3.2.0)
Re: Lousy detection after firmware update (3.2.0)
Interesting - I have OK detection within Security APP but Homekit misses detection of a lot since.
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- Joined: 15 Jan 2020, 10:48
Re: Lousy detection after firmware update (3.2.0)
Hello everyone, we are currently investigating this detection issue that some of you are encountering. Please contact our Support Team via https://helpcenter.netatmo.com if you haven't done so already, so that we can analyse what is happening on your cameras in compliance with our privacy policy. Truly sorry for this inconvenience, we will do everything we can to fix this as soon as possible!
Arthur - Product Manager
Re: Lousy detection after firmware update (3.2.0)
Is it not better just to regress the update? Lots of people seem to have the same issues.
Also - I don’t know if anyone else has this but my lights are coming on VERY frequently for apparently no reason. No recordings, no notifications - just random lights.
Also - I don’t know if anyone else has this but my lights are coming on VERY frequently for apparently no reason. No recordings, no notifications - just random lights.
Re: Lousy detection after firmware update (3.2.0)
I have 2 cameras both running on 3.2.0 and both of them have detection issues aswell but the worst thing is the floodlight on one of the cameras is on the whole night. If i turn it off then to auto it will switch on after a few sec and it stays on. Please investigate this firmware problem because its not only have false detections but consumes a lot more energy aswell because of the floodlight stayotaying on
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- Posts: 25
- Joined: 16 May 2019, 09:59
Re: Lousy detection after firmware update (3.2.0)
Very bad detection indeed ! A lot of movements not registered
Re: Lousy detection after firmware update (3.2.0)
Yes - my lights are on more than they are off at present.Wolli wrote: ↑30 Sep 2021, 21:07 I have 2 cameras both running on 3.2.0 and both of them have detection issues aswell but the worst thing is the floodlight on one of the cameras is on the whole night. If i turn it off then to auto it will switch on after a few sec and it stays on. Please investigate this firmware problem because its not only have false detections but consumes a lot more energy aswell because of the floodlight stayotaying on
Where are Netatmo to fix these issues ? I have three cameras and two smoke detectors that are useless after the latest round of firmware updates and not even an acknowledgement to my support chases.
Re: Lousy detection after firmware update (3.2.0)
Same here, in my case it seems to be related to car detection and it was always on as the car parks in front of the house. Hasn‘t happened before, so needed to turn off floodlight when car is detected, now stays off. This helps not to annoy neighbors and to safe energy, But makes the camera again less useful.
BTW: another annoying thing ist that for the new model they only added a Sirene, w/o improving the really bad WiFi features (like for Mesh networks….). But that’s another topic.
Re: Lousy detection after firmware update (3.2.0)
Totally agree, it seems these issues are across the board, and not select cases as implied! Netatmo needs to admit this firmware version is broken, and regress all cameras to the previous firmware. Thank goodness I have a different make camera to fall back on, but not everyone has this option
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- Posts: 25
- Joined: 16 May 2019, 09:59
Re: Lousy detection after firmware update (3.2.0)
Again proven that the camera is pretty much useless right now... At 5am (still dark outside) my wife left the house, no recording at all. Nothing.
You really can't trust the camera any more. So at night 0 protection for my car outside on the driveway.
You really can't trust the camera any more. So at night 0 protection for my car outside on the driveway.
Re: Lousy detection after firmware update (3.2.0)
Still no response from Netatmo … to the forums or the support emails. Very disappointing.
All three of my cameras went offline for 1 hour overnight and I hoped it was an update to the firmware. Sadly not. It was just another unexplained issue with the devices. An issue which did not impact any of my other home automation devices I hasten to add.
I purchased my devices via Amazon so have decided to leave some customer reviews on there as a last resort to try and stimulate some kind of response and action from Netatmo. The silence is unacceptable. Maybe public commentary abut their poor support in the ‘shop window’ will make them do something about leaving our homes so exposed.
All three of my cameras went offline for 1 hour overnight and I hoped it was an update to the firmware. Sadly not. It was just another unexplained issue with the devices. An issue which did not impact any of my other home automation devices I hasten to add.
I purchased my devices via Amazon so have decided to leave some customer reviews on there as a last resort to try and stimulate some kind of response and action from Netatmo. The silence is unacceptable. Maybe public commentary abut their poor support in the ‘shop window’ will make them do something about leaving our homes so exposed.