Lousy detection after firmware update (3.2.0)

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Subzero
Posts: 312
Joined: 08 Oct 2016, 14:03

Re: Lousy detection after firmware update (3.2.0)

Post by Subzero »

Tha_Matt_Man wrote: 09 Nov 2021, 15:03 Just now one of my 4 camera's got an update. Version 3.2.3 now.

Why not 3.5.0 as with the persons above... No idea...
Same here got 3.2.3 after someone mentioned/ had the 3.5.0 update that is supposed to fix things, why on earth push out updates that don't help is beyond me?
Lpope
Posts: 64
Joined: 04 Jul 2020, 21:58

Re: Lousy detection after firmware update (3.2.0)

Post by Lpope »

Interesting, I have Google nest WiFi mesh. Also in contact with Support. I have 3.5.0 on both cameras, but that has not solved the problem. HomeKit still doesn’t work for me
Phreet
Posts: 6
Joined: 09 Nov 2021, 09:31

Re: Lousy detection after firmware update (3.2.0)

Post by Phreet »

I guess they push firmwares for people who contacted their support line. Everyone else (the non-complaining standard user - who might not even be aware of such issues) will get updated on the main update cycle.
marty213
Posts: 15
Joined: 03 Nov 2021, 16:50

Re: Lousy detection after firmware update (3.2.0)

Post by marty213 »

Phreet wrote: 10 Nov 2021, 12:29 I guess they push firmwares for people who contacted their support line. Everyone else (the non-complaining standard user - who might not even be aware of such issues) will get updated on the main update cycle.
In my case, I can confirm this assumption. My support request from two weeks ago has led to the update of my camera to 3.5.0. The feedback was in general, that firmware updates are deployed differently to customers to address the specific issue. Depends on what the initial support request stated as the problem.

I also received the info that preventing automatic updates is not possible, as the camera establishes a VPN connection to the servers. The VPN connection has some kind of dependency to the firmware, which from my understanding seems to be by design / on purpose.

V3.5.0 does not seem to have anything to do with the issues of HomeKit Secure Video.
gmaniac
Posts: 17
Joined: 30 Sep 2021, 18:11

Re: Lousy detection after firmware update (3.2.0)

Post by gmaniac »

Not that a proof is needed, since so many users complains. But nevertheless here is one.

I have a screen with live streams from all of my cameras. So I can see if something is moving.

netatmo2.jpg
netatmo2.jpg (109.71 KiB) Viewed 1734 times

This evening UPS came. I saw the driver on both cameras which are installed in the entrance area (blue and green frame).
But on the app the driver appears out of nowhere in front of the doorbell (red frame).


netatmo3.jpg
netatmo3.jpg (49.8 KiB) Viewed 1734 times

Between 17:41 and 17:45 none of the cameras reports the arrival of the UPS driver. The person (17:41) in the blue frame is my wife and my dog.
At least one of the cameras (green frame, 17:45) detect him leaving.

The person in the yellow frame (17:46) is me after the UPS driver has gone.
Tha_Matt_Man
Posts: 25
Joined: 16 May 2019, 09:59

Re: Lousy detection after firmware update (3.2.0)

Post by Tha_Matt_Man »

Confirmed, the one camera that's already on 3.2.3 fixes nothing at night...

Let my dog out en walked myself in front of the camera. Floodlight went on but NO recordings. Nothing at all...

Still useless on 3.2.3..

EDIT: also contacted Netatmo support now
KaSo
Posts: 4
Joined: 17 Jul 2017, 10:41

Re: Lousy detection after firmware update (3.2.0)

Post by KaSo »

After update 3.2.0 only detetection of animals at night. They updatet my camera to 3.2.3 and now after darkno detections at all. What are they doing by Netatmo?
GuiPoM
Posts: 56
Joined: 15 Nov 2014, 16:07

Re: Lousy detection after firmware update (3.2.0)

Post by GuiPoM »

Firmware 3.3.5 reverts the camera to what it was before 3.2.0.
Tha_Matt_Man
Posts: 25
Joined: 16 May 2019, 09:59

Re: Lousy detection after firmware update (3.2.0)

Post by Tha_Matt_Man »

GuiPoM wrote: 12 Nov 2021, 15:06 Firmware 3.3.5 reverts the camera to what it was before 3.2.0.
Indeed, Netatmo support just pushed 3.3.5 to my camera's.
It rolls back the new detection algorithm but it has the latest security updates.

Should work as before now normally
voz
Posts: 5
Joined: 27 Oct 2021, 13:52

Re: Lousy detection after firmware update (3.2.0)

Post by voz »

I'm still on 3.2.0, despite contacting Netatmo a week ago. Somewhat frustrating.
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