They're always like this, there was a major issue with Dropbox uploads, and it took them nearly 6 months to resolve, see post:thealbs wrote: ↑04 Oct 2021, 08:36 Still no response from Netatmo … to the forums or the support emails. Very disappointing.
All three of my cameras went offline for 1 hour overnight and I hoped it was an update to the firmware. Sadly not. It was just another unexplained issue with the devices. An issue which did not impact any of my other home automation devices I hasten to add.
I purchased my devices via Amazon so have decided to leave some customer reviews on there as a last resort to try and stimulate some kind of response and action from Netatmo. The silence is unacceptable. Maybe public commentary abut their poor support in the ‘shop window’ will make them do something about leaving our homes so exposed.
https://forum.netatmo.com/viewtopic.php?t=19755
Basically it meant if the camera detected anything in addition to a person it wouldn't upload to Dropbox. A major security risk as you could imagine, a burglar could bring a dog or drive infront and quickly break in or disable your camera and it wouldn't have uploaded.
So you will be waiting at least a couple of months for this to be resolved, maybe the Presence is no longer Netatmo's priority?