Change SD Card

[pmoore31]

Thanks , you made me look on the bright side.

I took the card out and l have it a quick wipe. Sealed the slot with tape and it's working again

[Slim]

Thumbs up

[jueti]

@ pmoore31

Sad to read that your second camera broke down as well after such short time of use.
I would recommend to share this experience not only here but on the shop website you bought it from to alert potential customers. It's sad but true but Netatmo only seems to learn and react to claims when issues rise to a high escalation level and sales are potentially being affected.
They must learn the hard way it seems ...

[Slim]

Hmmm....do this guy know something we don't

Anyone else who have fitted a 64G card? I assume won't format correctly...

https://youtu.be/PYt4PC8S3Ws

[Tiamat1701]

I am using a 64 GB Sandisk microSD card with one of my units. No issues, but I haven't checked to see whether it is using the full 64 GB capacity or limiting itself to 32GB only.

[jueti]

"No issues, but I haven't checked to see whether it is using the full 64 GB capacity or limiting itself to 32GB only."

Now, what is the result ?

[Hozzi]

Since I installed a fast 32gb card my camera has improved dramatically.
I used a Samsung 32GB PRO MicroSDHC Class10 UHS-I.
I do find though that the wifi range of the camera is a bit limited and unless it has a good signal playback can stutter.

[Owenlars]

I have bought a Sandisk weatherproof etc 32Gb card which I intend to install when I am next where the camera is. However, it has now been working ok for a month so I am tempted to leave everything as it is rather than ness about abc screw it up again. Anyone have any views one way or the other.

[sendmartin]

My update is: My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm currently claiming the full refund through my credit card company.

I really liked the Presence Camera, but mine was faulty and I just can't accept the lack of support.

[vojta66]

My update is: My camera was returned direct to Netatmo (were I purchased it from) and they received it on 8th Feb. On the 14th Feb I contacted them and asked that they refund me. They've ignored this and on 20th Feb they emailed saying they were in the process of sending me another camera. I'm currently claiming the full refund through my credit card company.

I really liked the Presence Camera, but mine was faulty and I just can't accept the lack of support.

How this ended, finally ?