Video Quality

Tips, tricks and frequently asked questions
Una Real
Posts: 305
Joined: 04 Dec 2012, 23:16

Re: Video Quality

Post by Una Real » 08 Jan 2017, 19:14

jueti wrote:+1 on this Una Real.

I will give them a chance as well. Until end of this month. Definately not longer for such premium priced device.
Agreed. However, the end of the month is being pretty generous. That's a long time to wait for fixes that are integral to the basic function of the product as claimed.

jueti
Posts: 79
Joined: 29 Dec 2016, 21:51

Re: Video Quality

Post by jueti » 08 Jan 2017, 21:36

We are on same line here my friend.

At this moment the Presence is an expensive floodlight with average video surveillance capabilities, working flawlessly in respect to dropouts or disconnects (so far) in my personal case but totally inacceptable as a security device in terms of video quality, especially if compared to the given promises on Netatmo website and advertising.

I have a second Presence unwrapped in original package just to be either installed or returned together with the original one, depending on how Netatmo will react to the current wide spread criticism and claims.

If returns will increase then resellers like amazon (where I got mine from) will soon stop selling this item.
(Like they already did with the Welcome Tags)

My purchase of a Welcome camera for in-house use has already been abandoned, I cannot see why I should go for the investement unless this even more expensive item hasn't been fixed.

Personally I guess they are still enjoying the good PR outcome with good sales of productd, however the wave of unsatisfied customers will blow them away if they do not react in due time.

@ NETATMO admins
No offense taken, but do you monitor and count the huge criticism and disappointment from customers here in this forum?

What are you going to do about it?

No answer, comment or statement will propably manifest in massive returns IMHO.

Una Real
Posts: 305
Joined: 04 Dec 2012, 23:16

Re: Video Quality

Post by Una Real » 08 Jan 2017, 21:45

Well said, jueti.

Slim
Posts: 120
Joined: 08 Dec 2016, 18:54

Re: Video Quality

Post by Slim » 08 Jan 2017, 22:45

Totally agree Una Real and Jueti

Will return my camera, edit my reviews, warn friends/collegues and neighbours who consider this product.

I refuse to pay 300€ for a floodlight with worse video quality than my old analog Samsung cctv cam...lame!!
Proud owner of Netatmo weather station, rain and wind gauge.
Also...I guess I'm a involuntary Presence beta tester. Two of them :)

vojta66
Posts: 317
Joined: 21 Jan 2016, 11:56
Contact:

Re: Video Quality

Post by vojta66 » 09 Jan 2017, 21:41

I do agree. Generally speaking the video quality is horrible.
1Welcome(v456), 9 tags (v58), 1Smart Smoke (v108),1Smart Siren (v206)
1 Weather Station(v178), Outdoor module (50),Rain Gauge(v12),Wind Gauge(v25),3 Indoor Modules (v50)
1Thermostat(v72+relay 2nd generation (v210) + 5Valves (v81)
2Presence cameras(v194 )

maciii
Posts: 3
Joined: 29 Dec 2016, 14:15

Re: Video Quality

Post by maciii » 13 Jan 2017, 19:29

I also agree that video quality is POOR!!!

kthemall
Posts: 76
Joined: 31 Oct 2016, 12:59

Re: Video Quality

Post by kthemall » 13 Jan 2017, 19:36

hi, i would suggest you put your videos (short periods) on youtube to let us compare the quality. post links in here.

i´ll start
https://youtu.be/GaYzeDZ73I8


thx tom

maciii
Posts: 3
Joined: 29 Dec 2016, 14:15

Re: Video Quality

Post by maciii » 13 Jan 2017, 19:41

BTW same issue is in French version of forum where is this answer from Netatmo guys: (translation by google) Limitation is a functional choice. The larger the bitrate the larger the video files. The SD card fills faster, the timeline has a shorter history, FTP uploads and Dropbox are slowed down, streaming will have more difficulty displaying 1080p resolution if the bitrate is not excellent etc. We are currently testing different configurations to get a better picture but we are looking for the best possible product as a whole, the quality of the video is not the only argument.

Why they ignore English answers? Probably because they are French and ignoring "other languages"??? How typical for most of French I met (and I know also a really good French guys too :)

maciii
Posts: 3
Joined: 29 Dec 2016, 14:15

Re: Video Quality

Post by maciii » 13 Jan 2017, 20:06

Here is my quality https://youtu.be/PDXLcPHudD8

Slim
Posts: 120
Joined: 08 Dec 2016, 18:54

Re: Video Quality

Post by Slim » 13 Jan 2017, 21:36

My cat caught on tape at night ;)

https://youtu.be/JknJ4gA0s_4


Daytime quality :

https://youtu.be/7ZTYCQ3Axuk
Proud owner of Netatmo weather station, rain and wind gauge.
Also...I guess I'm a involuntary Presence beta tester. Two of them :)

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